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If you see the following error message in your connection log:

Thu Apr 21 14:17:46 2016 There are no TAP-Windows adapters on this system. You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> TAP-Windows -> Utilities -> Add a new TAP-Windows virtual ethernet adapter.
Thu Apr 21 14:17:46 2016 Existing due to fatal error
Disconnected with error: vpn process terminated unexpectedly
or
Thu Apr 21 14:17:46 2016 There are no TAP-Win32 adapters installed on this system.

Resolve this issue by updating to the latest ExpressVPN Windows app, which has the latest ExpressVPN TAP driver.

To update your ExpressVPN app:

  1. Sign in to your ExpressVPN account.
  2. Click the red Download button.
  3. Follow the in-app setup instructions.

You can also refer to the step-by-step instructions for the ExpressVPN Windows app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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