Stuck and need some help?Talk to a Human
If you see the following error message in your connection log:
Thu Apr 21 14:17:46 2016 There are no TAP-Windows adapters on this system. You should be able to create a TAP-Windows adapter by going to Start -> All Programs -> TAP-Windows -> Utilities -> Add a new TAP-Windows virtual ethernet adapter.or
Thu Apr 21 14:17:46 2016 Existing due to fatal error
Disconnected with error: vpn process terminated unexpectedly
Thu Apr 21 14:17:46 2016 There are no TAP-Win32 adapters installed on this system.
Follow the instructions below based on the version of ExpressVPN you have installed. You will also need to know if you’re running a 32-bit version or 64-bit version of Windows.
I am using…
For ExpressVPN Version 7.0 and later
Quit the ExpressVPN app before relaunching the app.
If the issue persists, uninstall the ExpressVPN Windows app before reinstalling the latest version of the app.
For ExpressVPN Version 5.3 – 6.8
Open a command prompt with administrative rights.
Enter the following commands, according to your OS version:
cd "C:\Program Files (x86)\ExpressVpn Tap Driver Win10\tapinstall\amd64"
tapinstall.exe install "C:\Program Files (x86)\ExpressVpn Tap Driver Win10\driver\amd64\OemVista.inf" tapexpressvpn
cd "C:\Program Files\ExpressVpn Tap Driver Win10\tapinstall\x86"
tapinstall.exe install "C:\Program Files\ExpressVpn Tap Driver Win10\driver\x86\OemVista.inf" tapexpressvpn
Other OS versions
cd "C:\Program Files (x86)\ExpressVpn Tap Driver\tapinstall\amd64"
tapinstall.exe install "C:\Program Files (x86)\ExpressVpn Tap Driver\driver\amd64\OemVista.inf" tapexpressvpn
cd "C:\Program Files\ExpressVpn Tap Driver\tapinstall\x86"
tapinstall.exe install "C:\Program Files\ExpressVpn Tap Driver\driver\x86\OemVista.inf" tapexpressvpn
For ExpressVPN Version 4.X and 5.0 – 5.2
Download and save this executable file: tap-windows-9.21.1.exe.
Click on the drop-down of the file and select Show in folder. You can also access your browser download history by pressing CTRL + J).
In the folder that opens, click on Run as Administrator to install with full administrative permissions.
The User Account Control box will appear. Click Yes to continue.
You will now see the TAP-Windows 9.21.1 Setup Wizard. Click Next > and follow the instructions.
After successfully installing the TAP-Win32 driver, check your Network Connections to ensure TAP-Windows Adapter V9 is enabled.
Note: there is no issue if there is a red cross in the icon.
Restart ExpressVPN and connect to a server location.
If you cannot connect to a server location after restarting ExpressVPN, re-install ExpressVPN. You do not need to uninstall the app first. Simply run the installation program again.