Frequently Asked Questions

To use our apps and configurations, please sign up for an ExpressVPN account first.

Got a question? We have answers!

If you need help setting up your VPN on specific apps or devices, please see the setup tutorials section.

Need Live Chat support? You can also get in touch with the ExpressVPN support team for further questions.

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VPN BASICS
See my IP address
What is a VPN?
What can I do with a VPN?
Why do I need ExpressVPN?
Will a VPN slow my internet connection?

EXPRESSVPN SUBSCRIPTIONS
How much does an ExpressVPN subscription cost?
Do you have a free trial?
How does the 30-day money-back guarantee work?
What do I get with my subscription?
How do I pay for my subscription?
How do I cancel my subscription?
Does ExpressVPN offer a lifetime subscription?
Why are you more expensive than other VPNs?

ABOUT EXPRESSVPN
How many devices can be connected to ExpressVPN simultaneously?
What devices and platforms do you support?
Do you log my data?
What measures do you take to protect my data?
Do you have a referral program?
Why should I choose you over other VPN providers?
Where can I read more about ExpressVPN and your service terms?

USING EXPRESSVPN
I don’t see any links to download the apps. Where can I download them?
How do I install ExpressVPN?
Where do I find my activation code?
Why doesn’t my ExpressVPN desktop app automatically update?
Why doesn’t my ExpressVPN app notify me that a new version is available?
What is the Network Lock kill switch?
What is the location picker?
What is the speed test/ping test?
Why can’t I connect to a server location or access an online service?
Does ExpressVPN throttle my connection?

LIVE CHAT & TECHNICAL SUPPORT
What kind of support do you provide?
I still have further questions and need help via Live Chat


What is my IP address?

You can see the IP address of your device by visiting this page: What is my IP address.

What is a VPN?

VPN stands for Virtual Private Network, a secure tunnel between two or more devices.

Connecting to a VPN gives you an encrypted connection to the Internet. This allows you to stay private, stay secure, and access the online content you want – no matter where you are.

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What can I do with a VPN?

A VPN is a multi-purpose digital survival tool. You can use your VPN to:

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Why do I need ExpressVPN?

You need ExpressVPN if:

A) You’re concerned about your privacy.
If you don’t want websites, your ISP, or hackers snooping on your activities, then a VPN provides the protection you need. ExpressVPN encrypts your data while it’s in transit, making it unreadable for third parties. ExpressVPN also hides your IP address and location by giving you an anonymous IP. At ExpressVPN, your security is the top priority. ExpressVPN does not log your browsing activity.

B) You need to access blocked or censored content. 
If you live in a place where some sites or services are blocked or censored, then you can connect to ExpressVPN’s servers in any of 87 countries and surf the web freely.

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Will a VPN slow my internet connection?

With any VPN, it can, but the difference is often unnoticeable. Furthermore, if your ISP is throttling certain types of traffic, using a VPN could actually boost your speed. ExpressVPN runs a premium high-speed network using bandwidth from tier-1 providers.

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How much does an ExpressVPN subscription cost?

ExpressVPN offers three different subscription plans which vary by subscription length. You can view the subscription plans here.

Each subscription comes with a 30-day money-back guarantee, so you can to try the service risk-free.

Have further questions about ExpressVPN subscriptions? Contact the ExpressVPN support team.

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Do you have a free trial?

The free trial is only applicable for certain mobile devices. However, all subscriptions come with a 30-day money-back guarantee, which means you can try us for a full month with zero risk if you later change your mind.

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How does the 30-day money-back guarantee work?

ExpressVPN is confident you will enjoy the world’s fastest and most reliable VPN. If for any reason you’re unhappy with your experience, you have a full 30 days to get reimbursed on any ExpressVPN plan you choose. Just get in touch with the ExpressVPN support team.

Read more about the 30-day money-back guarantee here.

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What do I get with my subscription?

Each subscription comes with access to all ExpressVPN apps and server locations. You can download ExpressVPN apps on as many devices as you’d like, or use the manual configuration instructions.

See setup instructions for ExpressVPN apps and manual configurations here.

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How do I pay for my subscription?

ExpressVPN accepts payment via VISA, Mastercard, American Express, Discover, Paypal, Bitcoin, WebMoney, Alipay, UnionPay, Yandex Money, Giropay, iDEAL, SOFORT, Maestro, Carte Bleue, Interac Online, MINT, FanaPay, and OneCard.

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How do I cancel my subscription?

For instructions on canceling your subscription, please see here.

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Does ExpressVPN offer a lifetime subscription?

No. That is because providing a secure, fast, and reliable VPN service is not free.

Lifetime subscriptions mean providers must deal with a lack of sustained revenue. They usually cope with this by using cheaper and less secure infrastructure, selling user logs and IP addresses for extra income, or limiting technology upgrades and customer support to cut costs.

ExpressVPN is committed to protecting your online privacy and continually invests resources to ensure you get best-in-class service. For more on why there is no lifetime subscription for ExpressVPN, read the full blog post.

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Why are you more expensive than other VPNs?

Running a secure and ultra fast network on the scale that ExpressVPN does is expensive. As compared to budget VPN providers,  ExpressVPN invests in a better and more reliable platform to provide you with a superior and seure experience. ExpressVPN is still a great value, and offers a 35% discount for customers signing up for a 1-year package.

You can also take advantage of the ExpressVPN referral program and earn 30 free days for every friend you refer who signs up.

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How many devices can be connected to ExpressVPN simultaneously?

A single subscription can be used simultaneously on three devices, regardless of platform (including virtual machines). You may install ExpressVPN on any number of devices, but only three devices can be connected at any one time.

If you would like to use your subscription on more than three devices at any one time, you will need to purchase an additional license.

Alternatively, you can connect any number of devices to ExpressVPN by using a VPN router.

Multiple-device-infographic

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What devices and platforms do you support?

ExpressVPN has apps for Windows, Mac, iOS, Android, Linux, Routers, and Kindle, as well as manual configurations for Linux, Chromebook, wireless routers (Sabai, DD-WRT, Asus, or Tomato), and streaming media consoles (Apple TV, PlayStation 3, PlayStation 4, or Xbox One).

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Do you log my data?

ExpressVPN is a privacy-focused company and has a strict no logging policy!  ExpressVPN does not track or monitor user activities while connected to the VPN. For more details, view the Privacy Policy section in the Terms of Service.

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What measures do you take to protect my data?

The entire ExpressVPN website is SSL-secured. When you’re connected to the VPN, all of your Internet data is encrypted using highly secure protocols… which means your data is undecipherable to prying eyes while in transit. ExpressVPN does not log customers’ activities while connected to the VPN, so your online activity is always secure and private!

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Do you have a referral program?

Yes! ExpressVPN awards 30 days of free service for every successful referral made. There are no limits to how many referrals you can make. So sign up and start referring 🙂

Find out more about the ExpressVPN referral program.

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Why should I choose you over other VPN providers?

ExpressVPN runs a premium VPN network optimized for high speed and reliability. Enjoy unlimited bandwidth and your choice of servers in 87 countries around the world. ExpressVPN has built the best network and VPN apps in the industry. Still not convinced? ExpressVPN comes with a 30 day money back guarantee on all plans, so you can try the best VPN service available with zero risk.

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Where can I read more about ExpressVPN and your service terms?

To read more about ExpressVPN as a company, please read the ExpressVPN Terms of Services here.

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I don’t see any links to download the apps. Where can I download them?

To download the ExpressVPN apps, log in to your account and then click Set Up ExpressVPN.

Under the section appropriate to your device, click DOWNLOAD NOW to download your app. For instructions on how to install your app, see the setup tutorials here.

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How do I install ExpressVPN?

  1. Get an ExpressVPN subscription
  2. Go to ExpressVPN.com and select MY ACCOUNT at the top of the page
  3. Sign-in using your account credentials
  4. Under My Subscriptions, select Set Up ExpressVPN
  5. Select DOWNLOAD NOW for the appropriate version of your device
  6. Follow the instructions to setup ExpressVPN on your device and enjoy the Internet with privacy and security!

Need help? Please get in touch with the ExpressVPN support team.

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Where do I find my activation code?

You will need to use your activation code to setup your VPN app.

To find your activation code, sign in to your account and then click Set Up ExpressVPN. Click to expand the section appropriate to your device, and you will see the activation code for your account.

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Why doesn’t my ExpressVPN desktop app automatically update?

Unlike the mobile versions, ExpressVPN desktop apps do not automatically update because the existing version must be removed first to ensure no conflicts with the new release. This is done when you download and run the installer of the new version of the ExpressVPN app for Windows, Mac, and Linux.

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Why doesn’t my ExpressVPN app notify me that a new version is available?

ExpressVPN alerts customers of new releases gradually, to ensure a smooth transition process. To download the latest version of any ExpressVPN app, please visit www.expressvpn.com/latest.

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What is the Network Lock kill switch?

Network Lock is ExpressVPN’s kill switch, designed to prevent your network traffic from flowing outside the encrypted VPN tunnel.

When Network Lock is enabled, you will only be able to access the Internet when you are connected to the VPN. If you lose your VPN connection, Network Lock blocks Internet access so that your network traffic does not get exposed to third parties.

Network Lock is currently available for Windows only. You can read more about Network Lock here.

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What is the location picker?

The location picker allows you to select which VPN server location to connect to.

From the location picker, you can view the server locations you recently connected to, the ones you have favorited, and all of the server locations available. ExpressVPN will also recommend the top server locations based on your own location.

See instructions for picking locations:

For more information on picking server locations, see this guide or contact the ExpressVPN Support Team for help.

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What is the speed test/ping test?

The speed test allows you to see how fast your VPN server connections are working. The most optimal server location would be one that has:

  • the highest speed index
  • the lowest latency
  • the highest download speed

The ping test on Android serves a similar purpose. By estimating the distance between you and all the ExpressVPN server locations, you get a measure of the time it takes for data to travel between your device and the server location. The lower the number, the better.

In order to run the speed test or ping test, you must be disconnected from the VPN.

See instructions on running:

Need help? Contact the ExpressVPN support team.

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Why can’t I connect to a server location or access an online service?

There are a range of reasons for why you might not be able to connect to a VPN server location or access an online service after connecting. For immediate assistance, please contact the ExpressVPN Support Team.

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Does ExpressVPN throttle my connection?

No. With ExpressVPN, there is no monthly data cap and no ISP service throttling.

Find out how a VPN helps you defeat throttling and download with no limits.

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What kind of support do you provide?

The best way to reach ExpressVPN is via Live Chat support. The ExpressVPN Support Team is here around the clock to answer any questions you have and to help you get set up. You can also create a support ticket or email the team directly at:

support-email-1support-email-2

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I still have further questions and need help via Live Chat

For any other questions, or for any issues you have encountered, please contact the ExpressVPN support team.

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