Поддержка Устранение неполадок

Устранение неполадок

Руководства, если вам нужна помощь в настройке приложения ExpressVPN или установлении VPN-соединения.

О приложении

Как работает функция Smart Location?

Работает ли ExpressVPN?

Сколько устройств я могу подключить одновременно?

Часто задаваемые вопросы

Tutorials in English only

Download and install the VPN app

Download and upgrade to the latest version of ExpressVPN

ExpressVPN app vs. manual configuration

ExpressVPN privacy and security audits

What devices and platforms do you support?

Помощь по подключению

Не удается подключиться к Интернету при активном VPN-соединении

Выбор локации VPN-серверов

Установка подключения зависла на середине

Виртуальные серверные локации ExpressVPN

Низкая скорость подключения

Решение проблем, связанных с активацией приложения

Не удается подключиться к VPN

Почему мое подключение к VPN-серверу постоянно обрывается?

Сайты по-прежнему недоступны

Tutorials in English only

Can’t access intranet, printer, or shared folders on LAN

Can’t connect: License or subscription expired

How to use Network Lock

Register your IP address for MediaStreamer DNS

Unable to send email when connected to VPN

Using split tunneling

VPN connection suddenly dropped

App takes too long to disconnect

Учетные записи

Как найти и применить код активации ExpressVPN

Измените пароль вашей учетной записи ExpressVPN

Обновите данные вашей кредитной карты для оплаты услуг ExpressVPN

Отменить подписку на ExpressVPN

Получить инвойс на оплату услуг ExpressVPN

Tutorials in English only

Automatic renewal payment failed

ExpressVPN iOS free trial or subscription expiring

Find account credentials for manual configuration

Get an ExpressVPN Volume License Account

Purchase additional ExpressVPN accounts

Renew your ExpressVPN account

Reset a lost or forgotten password

Retrieve or change your ExpressVPN email address

Платформы

Android

Блокировка подключений без VPN

Проблемы с подключением, возникающие у Android-устройств

Функция автоподключения к VPN при подключении к ненадежным сетям

Tutorials in English only

Can’t tap Android screen during setup

Find out which version of Android you’re using

Get apps not available in your Google Play Store region

iOS

VPN-подключение — пожалуйста, введите ваши аутентификационные данные

Как установить или обновить ExpressVPN, если его нет в вашем App Store

О встроенных покупках в приложении для iOS

Приложение для iOS зависло при отключении от VPN

Tutorials in English only

Find out which version of iOS you’re using

Windows

Tutorials in English only

DNS leaks while using ExpressVPN on Windows with antivirus

DNS server configuration - Windows XP

Find out which version of Windows you’re using

Invocation error / engine unavailable

Restore internet on Windows after disconnecting VPN

Windows app network optimization

Windows installer errors

Mac

Tutorials in English only

DNS server configuration - Mac OS

Find out which version of Mac you’re using

Mac app stuck on the “Activating, please wait…” screen

Mac installer error

Missing server list - Mac

No internet when disconnected from VPN - Mac

Split tunneling not supported on macOS 11 (Big Sur)

Linux

Tutorials in English only

Can't connect on Ubuntu 17.04 Kernel

DNS server configuration - Linux

Unable to browse while not connected to ExpressVPN

Приложение ExpressVPN для роутеров

Tutorials in English only

How to change the VPN protocol on an ExpressVPN router

How to choose the best Wi-Fi channel for your ExpressVPN router

How to manage devices connected to an ExpressVPN router

How to set up Dynamic DNS (DDNS) on an ExpressVPN router

How to use port forwarding to remotely access devices on your router

How to change VPN server locations on the ExpressVPN router app

How to change your ExpressVPN router’s settings

How to find the default sign-in details for your router

Identify which Linksys router you have

Reset your ExpressVPN router to the original firmware

Unable to connect to the ExpressVPN router

Upgrade the ExpressVPN router firmware

Ручная конфигурация роутеров

Tutorials in English only

Unable to set up OpenVPN manual configurations on your router

Block IP addresses on Asus routers

Block IP addresses on D-Link routers

Block IP addresses on DD-WRT routers

Block IP addresses on Huawei routers

Block IP addresses on Linksys routers

Block IP addresses on Netgear routers

Block IP addresses on TP-Link routers

DNS server configuration - DD-WRT

Find your router’s default gateway

Unable to use L2TP manual configuration on router

Веб-браузеры

Tutorials in English only

Disable geolocation sharing in your browser

Disable proxy for Chrome

Disable proxy for Chrome (Linux)

Disable proxy for Firefox

Disable proxy for Internet Explorer

Disable proxy for Opera

Disable proxy for Safari

ExpressVPN browser extension not supported on Safari 12

ExpressVPN browser extension permissions

Spoof HTML5 geolocation with the ExpressVPN browser extension

Spoof your geolocation in Google Chrome

Spoof your geolocation in Mozilla Firefox

Другие вопросы

Tutorials in English only

Become an ExpressVPN beta user

How to ensure you can use the ExpressVPN app

Accessing websites censored by Cisco Umbrella

Contact ExpressVPN Support via live chat

Dealing with fake ExpressVPN apps

Disable DNS over HTTPS

Enable or disable anonymous app analytics

Port Fail security vulnerability

Uninstall your ExpressVPN app

Your connection is not private

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