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A proxy server is an intermediary between your computer and the internet, often used to hide your real location and allow you to access websites that would otherwise be blocked. However, not all proxies offer the same privacy protections as a VPN. When you’re using ExpressVPN, you don’t need to run an additional proxy.

If you’re having trouble connecting to the internet, it’s possible that you are using a proxy server.

Note: The steps below will not help you access online streaming services. If you’re unable to access a service because a VPN or proxy is detected, please contact the ExpressVPN Support Team for immediate assistance.

For instructions on how to disable your proxy in Chrome, please refer to the section appropriate to your computer.

I am on…

Windows
Mac


Disable proxy for Chrome on Windows

  1. Click the Chrome Menu in the browser toolbar.
    Click "Google Chrome Menu."
  2. Select Settings.
    Click "Settings."
  3. Click Advanced.
    Click "Advanced."
  4. In the System section, click Open your computer’s proxy settings. (For Windows 7 and Windows 8 or 8.1 users, this will open the Internet Properties window.)
    Click "Open your computer’s proxy settings."
  5. Under Automatic proxy setup, toggle Automatic detect settings Off.
    Toggle "Automatic detect settings" off.
  6. Under Manual proxy setup, toggle Use a proxy server Off.
    Toggle "Use a proxy server" off.
  7. Click Save.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Disable proxy for Chrome on Mac

  1. Click the Chrome Menu on the browser toolbar. Then select Settings.
    Click "Settings."
  2. At the bottom of the screen, click Advanced.
    Click "Advanced."
  3. Under System, click Open your computer’s proxy settings. This will open the Network Settings window.
    Click "Open your computer’s proxy settings."
  4. In the Proxies tab, under Select a protocol to configure, uncheck every protocol.
    Uncheck every protocol.
  5. Click OK. You can close the settings windows now.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Further Issues?

If you have other issues, including not being able to access certain websites and services, contact the ExpressVPN Support Team for immediate assistance.

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