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A proxy server is an intermediary between your computer and the internet, often used to hide your real location and allow you to access websites that would otherwise be blocked. However, not all proxies offer the same privacy protections as a VPN. When you’re using ExpressVPN, you don’t need an additional proxy running.

If you’re having trouble connecting to the internet, it’s possible that it has been set to use a proxy server.

Note: The steps below will not help you access online streaming services. If you’re unable to access a service because a VPN or proxy is detected, please contact the ExpressVPN Support Team for immediate assistance.

For instructions on how to disable your proxy in Chrome, please refer to the section appropriate to your computer.

I am on…


Disable proxy for Chrome on Windows

  1. Click on the Chrome Menu in the browser toolbar.
    Chrome settings menu Windows
  2. Select Settings.
    Chrome settings Windows
  3. Click Advanced.
    click Advanced
  4. In the “System” section, click Open proxy settings. This will open the Internet Properties window.
    Open proxy settings Chrome for Windows
  5. Under “Local Area Network (LAN) settings,” click on LAN
  6. Under “Automatic configuration,” uncheck Automatically detect settings. Also make sure Use a proxy server for your LAN is unchecked
  7. Click OK, and OK.

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Disable proxy for Chrome on Mac

  1. Click on the Chrome Menu on the browser toolbar and select Settings.
    Open Chrome settings Mac
  2. At the bottom of the screen, click Advanced.
    advanced Chrome settings
  3. Under “System,” click Open proxy settings. This will open the Network Settings window.
    advanced Chrome settings
  4. In the “Proxies” tab, under “Select a protocol to configure,” uncheck every protocol.uncheck-all-boxes
  5. Click OK and then Apply. You may then close any other open menus.

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Further Issues?

For further issues, including not being able to access certain websites and services, contact the ExpressVPN Support Team for immediate assistance.

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