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Important: ExpressVPN Keys is being gradually rolled out to all users on Windows, Mac, and Linux via a Chrome browser extension, and in the ExpressVPN app for iOS and Android.

Refer to the relevant section corresponding to your issue.

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Autofill does not work on specific websites
Autofill does not work on any website

Autofill does not work on specific websites

If autofill does not work on specific websites, check that the URL of the website you are visiting matches the one entered in the password manager:

  • It should not matter whether “https://” or “http://” appear or are missing in the URL.
  • Logins saved for www.example.com should still be suggested by the password manager on www.example.com/test, or vice-versa.

If the issue persists, report it as a bug by following these steps:

ExpressVPN Keys Chrome extension:

  1. Click the ExpressVPN Keys Chrome extension.
  2. Click the HELP tab.
  3. Click Report a problem.
  4. Follow the instructions.

ExpressVPN for Android or iOS:

  1. In the app, tap Help > Email us.
  2. Follow the instructions.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Autofill does not work on any website

ExpressVPN Keys Chrome extension:

If autofill does not work on any website, follow these steps in this order and check if the issue is resolved after each step:

  1. Verify that the password manager is unlocked by clicking the browser extension.
  2. Visit chrome://extensions and disable any other password manager extensions.
  3. Check that Chrome’s built-in password manager is disabled. To do this:
    1. Click Vertical ellipsis. at the top-right of your Chrome browser.
    2. Click Settings.
    3. Click Autofill in the left-hand menu.
    4. Click Passwords.
    5. Toggle Offer to save passwords off.
    6. Toggle Auto sign-in off.
  4. Visit chrome://extensions and disable any extensions that can modify web pages (e.g., ad blockers) as they may conflict with the password manager extension.

If the issue persists, report it as a bug by following these steps:

  1. Click the ExpressVPN Keys Chrome extension.
  2. Click the HELP tab.
  3. Click Report a problem.
  4. Follow the instructions.

ExpressVPN for Android:

If autofill does not work on any website, you may not have enabled Android’s autofill service. Follow these steps to enable it and resolve the issue:

  1. Open the ExpressVPN app.
  2. Tap the Options tab.
  3. Tap Settings.
  4. Tap Enable Autofill Login Details.
  5. Follow the instructions.

If the issue persists, report it as a bug by following these steps:

  1. In the app, tap Help > Email us.
  2. Follow the instructions.

ExpressVPN for iOS:

If autofill does not work on any website, you may not have enabled iOS’s autofill. Follow these steps to enable it and resolve the issue:

  1. Open the Settings app.
  2. Tap Passwords.
  3. Tap AutoFill Passwords.
  4. Tap ExpressVPN to enable it.
  5. Tap iCloud Keychain to disable it.

If the issue persists, report it as a bug by following these steps:

  1. In the app, tap Help > Email us.
  2. Follow the instructions.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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