Can’t access intranet, printer, or shared folders on local area network (LAN)

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If ExpressVPN is connected or trying to connect and you are having problems accessing your printer or shared folders in your local area network (LAN), it might be because Network Lock is enabled.

Network Lock is a feature in ExpressVPN for Windows and Mac built to protect your internet privacy. It is ExpressVPN’s internet kill switch. For more information, see the guide on Network Lock.

Note: Network Lock is only available on Windows 7 SP1, Windows 8, Windows 8.1, Windows 10, Mac OS X 10.10 (Yosemite), Mac OS X 10.11 (El Capitan), macOS 10.12 (Sierra), and macOS 10.13 (High Sierra).

To regain access to your LAN, see the steps below.

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Windows/Mac solution 1: Check Network Lock settings
Mac solution 2: Add printer IP address
For ExpressVPN app for routers


Windows/Mac solution 1: Check Network Lock settings

It is possible to use Network Lock and maintain access to your local network devices. To do so:

  1. Click on ≡ Options (Windows) or  ≡ > Preferences (Mac)
  2. In the General tab, look for the Network Lock section
  3. Check the box next to Enable Network Lock (internet kill switchand Allow access to local network devices such as network shares or printerswindows-network-lock
  4. Click OK

You can also find out more in this troubleshooting guide.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Mac solution 2: Add printer IP address

If you still cannot access your printer, you can try to obtain the IP address of the printer and add it the list of connected devices.

  1. Click Apple Logo > System Preferences > Printers & Scanners
  2. Click + below the list of printers/scanners
  3. On the “Add” screen, click on the IP tab
  4. Type the IP address of the printer in the Address field. Type the printer name in the Name field.
  5. Click Add. The printer should be added to the list of printers showing as connected/online. This is indicated by a green dot below the printer name

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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For ExpressVPN app for routers

Users of the ExpressVPN app for routers should have no problem accessing their network printers and other devices.

Please check that your computer and the devices you want to access are all connected to the same network, via the router.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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