Can’t access intranet, printer, or shared folders on local area network (LAN)

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If ExpressVPN is connected or trying to connect and you are having problems accessing your printer or shared folders in your local area network (LAN), it might be because Network Lock is enabled.

Network Lock is a feature in ExpressVPN for Windows built to protect your Internet privacy. It is ExpressVPN’s Internet kill switch. For more information, see the guide on Network Lock.

Note: Network Lock is currently only available on Windows 7 SP1, Windows 8, Windows 8.1, and Windows 10.

To regain access to your LAN, you can either disable Network Lock or disconnect from ExpressVPN.

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Windows/Mac solution 1: Check Network Lock settings
Windows/Mac solution 2: Disconnect ExpressVPN
For ExpressVPN app for routers

Windows/Mac solution 1: Check Network Lock settings

It is possible to use Network Lock and maintain access to your local network devices. To do so:

  1. Click on Options (…)
  2. In the General tab, look for the Network Lock section
  3. Check the box next to Enable Network Lock (Internet kill switchand Allow access to local network devices such as network shares or printerswindows-network-lock
  4. Click OK

You can also find out more in this troubleshooting guide.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Windows/Mac solution 2: Disconnect ExpressVPN

You can also restore access to your LAN (intranet, printers, and shared folders) by disconnecting from the VPN server location in the ExpressVPN app. Please do the following:

Open the ExpressVPN app and click Disconnect.

Version 5.x

click to disconnect

Version 4.x

Screenshot: Press the big button to disconnect ExpressVPN.

Your LAN access should now be restored.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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For ExpressVPN app for routers

Users of the ExpressVPN app for routers should have no problem accessing their network printers and other devices.

Please check that your computer and the devices you want to access are all connected to the same network, via the router.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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