If ExpressVPN is connected or trying to connect and you are having problems accessing your printer or shared folders in your local area network (LAN), it might be because Network Lock is enabled.
Network Lock is a feature in ExpressVPN for Windows and Mac built to protect your internet privacy. It is ExpressVPN’s internet kill switch. For more information, see the guide on Network Lock.
Note: Network Lock is only available on Windows 7 SP1, Windows 8, Windows 8.1, Windows 10, Mac OS X 10.10 (Yosemite), Mac OS X 10.11 (El Capitan), and Mac OS X 10.12 (Sierra).
To regain access to your LAN, see the steps below.
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Windows/Mac solution 1: Check Network Lock settings
It is possible to use Network Lock and maintain access to your local network devices. To do so:
- Click on ≡ > Options (Windows) or ≡ > Preferences (Mac)
- In the General tab, look for the Network Lock section
- Check the box next to Enable Network Lock (internet kill switch) and Allow access to local network devices such as network shares or printers
- Click OK
You can also find out more in this troubleshooting guide.
Windows/Mac solution 2: Disconnect ExpressVPN
If the above does not work, you can also restore access to your LAN (intranet, printers, and shared folders) by disconnecting from the VPN server location in the ExpressVPN app. Please do the following:
Open the ExpressVPN app and click Disconnect.
Your LAN access should now be restored.
For ExpressVPN app for routers
Users of the ExpressVPN app for routers should have no problem accessing their network printers and other devices.
Please check that your computer and the devices you want to access are all connected to the same network, via the router.