Mac No Internet When Disconnected from VPN

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This troubleshooting guide is for Mac users who cannot browse websites while not connected to ExpressVPN.

Go to System Preferences > Network. You will see a list of active internet connections on your machine (marked with a green dot). The connection that is currently being used will be at the top of the list.

click advanced

For each of the active connections on your machine, click Advanced… and perform the following steps:

Empty DNS entries
Empty proxies


Empty DNS entries

  1. Select the DNS tab
  2. Remove any DNS servers and Search Domains that have been added. You will know you are back to the default entries when you cannot remove any entries:dns entries
  3. Click OK
  4. Try to access the internet. If you are able to do so, the problem was with your DNS entries.

Need help? Please contact the ExpressVPN Support Team via Live Chat for immediate assistance.

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Empty proxies

  1. Select the Proxies tab
  2. Uncheck all protocols. You don’t have to change any existing protocol settings:protocol settings
  3. Click OK
  4. Try to access the internet. If you are able to do so, the problem was with your proxy settings.

Need help? Please contact the ExpressVPN Support Team via Live Chat for immediate assistance.

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