If you restart your iOS device while connected to ExpressVPN, you may encounter this message: “VPN Connection – Please enter your authentication information.”

Enter your authentication information.

This is an iOS bug and is not an issue with the ExpressVPN app. To resolve this issue:

  1. Do not enter a password when prompted.
  2. Tap Cancel.
  3. If the “VPN Connection – Please enter your authentication information” message appears again, go to Settings and toggle Airplane Mode on.
  4. Launch the ExpressVPN app. Tap Options.
  5. Tap Settings > VPN Protocol.
  6. Tap Lightway – UDP or Lightway – TCP.
  7. On your iOS device, go to Settings. Toggle Airplane Mode off.
  8. Launch and use the ExpressVPN app normally.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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