Get ExpressVPN on iOS.
Want ExpressVPN on your iOS?
Get the App for iOS
Contact the ExpressVPN support team if you're stuck.
Stuck and need some help?
Talk to a Human

If you restart your iOS device while connected to ExpressVPN, you may encounter this message: “VPN Connection – Please enter your authentication information.”

Enter your authentication information.

This is an iOS bug and is not an issue with the ExpressVPN app. To resolve this issue:

  1. Do not enter a password when prompted.
  2. Tap Cancel.
  3. If the “VPN Connection – Please enter your authentication information” message appears again, go to Settings and toggle Airplane Mode on.
  4. Launch the ExpressVPN app. Tap Options.
  5. Tap Settings > VPN Protocol.
  6. Tap Lightway – UDP or Lightway – TCP.
  7. On your iOS device, go to Settings. Toggle Airplane Mode off.
  8. Launch and use the ExpressVPN app normally.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Was this article helpful?

We're sorry to hear that. Let us know how we can improve.

A member of our Support Team will follow up on your issue.