VPN Disconnect Problems: 4 Possible Causes and Solutions

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If your VPN connection is constantly getting disconnected, follow the steps below to resolve the issue.

Note: Your firewall, antivirus, or anti-spyware program may be affecting your connection. To test this, disable these programs, then reconnect to ExpressVPN. If disabling the programs resolves the issue, you’ll need to add ExpressVPN as an exception before you enable them again. Instructions on how to do this can be found here.

Step 1: Connect to the server location nearest to your geographic location

If this resolves the issue, the problem is with the server location you originally tried to connect to.

If the problem persists, move to Step 2.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Step 2: Change your VPN protocol

Often, the connection will work better when TCP is used instead of UDP. For instructions on how to change the protocol, see here and follow the instructions appropriate to your device.

If the problem persists, move to Step 3.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Step 3: Change your DNS

Rarely, not using one of ExpressVPN’s default DNS servers will provide a smoother connection. Instructions on how to change the DNS server can be found here.

If the problem persists, move to Step 4.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Step 4: Switch to a different network

Try using a different network, such as a public Wi-Fi connection, to see if the connection problem is with your current Internet service.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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