If your VPN connection is constantly getting disconnected, follow the steps below to resolve the issue.
OS, or connection type. For the most efficient resolution process, please contact the ExpressVPN Support Team.
Your firewall, antivirus, or anti-spyware program may be affecting your connection. To test this, disable these programs, then reconnect to ExpressVPN. If disabling the programs resolves the issue, you’ll need to add ExpressVPN as an exception before you enable them again. Instructions on how to do this can be found here.
Step 1: Connect to the server location nearest to your geographic location
If this resolves the issue, the problem is with the server location you originally tried to connect to.
If the problem persists, move to Step 2.
Step 2: Change your VPN protocol
Often, the connection will work better when TCP is used instead of UDP. For instructions on how to change the protocol, see here and follow the instructions appropriate to your device.
If the problem persists, move to Step 3.
Step 3: Change your DNS
Rarely, not using one of ExpressVPN’s default DNS servers will provide a smoother connection. Instructions on how to change the DNS server can be found here.
If the problem persists, move to Step 4.
Step 4: Switch to a different network
Try using a different network, such as a public Wi-Fi connection, to see if the connection problem is with your current Internet service.
If the problem persists, move to Step 5.
Step 5: Update your ExpressVPN app
- Sign in to your ExpressVPN account
- Select Set Up ExpressVPN
- Select your device platform
- Select Download to download the latest version of ExpressVPN for your device platform
- Set up and connect your ExpressVPN app