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Important: ExpressVPN Keys is being gradually rolled out to all users on Windows, Mac, and Linux via a Chrome browser extension, and in the ExpressVPN app for iOS and Android.

ExpressVPN Keys Chrome extension:

If you see the “Can’t access ExpressVPN Keys” error, follow these steps to report the issue:

  1. On the error screen, click the Save Diagnostics button.
  2. Send the downloaded file to the ExpressVPN Support Team via Live Chat.

After that, follow these steps in this order and check if the issue is resolved after each step:

  1. On the error screen, click Try Again.
  2. On a web browser, visit chrome://extensions. Disable and enable the ExpressVPN Keys extension.
  3. On the same page, remove the extension entirely, then reinstall it.
  4. Sign out, then sign back in to the ExpressVPN app for Mac, Windows, or Linux.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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ExpressVPN for Android or iOS:

If you see the “Can’t access ExpressVPN Keys” error, follow these steps to report the issue:

  1. In the app, tap Help > Email us.
  2. Follow the instructions.

After that, follow these steps in this order and check if the issue is resolved after each step:

  1. Tap the Keys tab > Try Again.
  2. Tap the Options tab > Sign Out. Tap Sign In and follow the instructions.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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