Support Troubleshooting

Troubleshooting

Guides if you need help setting up or connecting with ExpressVPN.

About ExpressVPN

Download and install the VPN app

Download and upgrade to the latest version of ExpressVPN

ExpressVPN app vs. manual configuration

ExpressVPN privacy and security audits

Frequently Asked Questions

How does Smart Location work?

How many devices can I connect simultaneously?

Is ExpressVPN working?

What devices and platforms do you support?

Accounts

Automatic renewal payment failed

Cancel your ExpressVPN subscription

Change your ExpressVPN password

ExpressVPN iOS free trial or subscription expiring

Find account credentials for manual configuration

Find your ExpressVPN activation code

Get an ExpressVPN Volume License Account

Get your ExpressVPN payment invoice

Purchase additional ExpressVPN accounts

Renew your ExpressVPN account

Reset a lost or forgotten password

Retrieve or change your ExpressVPN email address

Update your ExpressVPN credit card information

Connection Help

Can’t access intranet, printer, or shared folders on LAN

Can’t connect: License or subscription expired

Can’t connect to internet while VPN is connected

Choose a VPN server location

Connection progress stuck halfway

ExpressVPN’s virtual server locations

How to use Network Lock

Register your IP address for MediaStreamer DNS

Slow connection speed

Troubleshoot when you can’t activate the app

Unable to connect to VPN

Unable to send email when connected to VPN

Using split tunneling

VPN connection suddenly dropped

Websites still blocked

Why is my VPN always disconnecting?

Platforms

Windows

DNS leaks while using ExpressVPN on Windows with antivirus

DNS server configuration - Windows

DNS server configuration - Windows XP

Find out which version of Windows you’re using

Invocation error / engine unavailable

Restore internet on Windows after disconnecting VPN

Windows app network optimization

Windows installer errors

Mac

DNS server configuration - Mac OS

Find out which version of Mac you’re using

Mac app stuck on the “Activating, please wait…” screen

Mac installer error

Missing server list - Mac

No internet when disconnected from VPN - Mac

Android

Android connection issues

Block connections without VPN

Can’t tap Android screen during setup

Find out which version of Android you’re using

Get apps not available in your Google Play Store region

VPN auto-connect when joining untrusted networks

iOS

About iOS in-app purchases

Find out which version of iOS you’re using

Get or update ExpressVPN if it’s not in your App Store

iOS device stuck on "Disconnecting"

VPN connection: Please enter your authentication information

Linux

Can't connect on Ubuntu 17.04 Kernel

DNS server configuration - Linux

Unable to browse while not connected to ExpressVPN

ExpressVPN App for Routers

Bridge devices to your network via an ExpressVPN router

ExpressVPN router app FAQs

ExpressVPN router app setting changes

Finding the default passwords for the ExpressVPN router app

Identify which Linksys router you have

NOT connected to the ExpressVPN router correctly

Reflash Linksys router back to factory image

Reset your ExpressVPN router to the original firmware

Set up remote access for your router

Share a USB drive over your router’s network

Upgrade the ExpressVPN router firmware

Manual Router Configurations

Block IP addresses on Asus routers

Block IP addresses on D-Link routers

Block IP addresses on DD-WRT routers

Block IP addresses on Huawei routers

Block IP addresses on Linksys routers

Block IP addresses on Netgear routers

Block IP addresses on TP-Link routers

DNS server configuration - DD-WRT

Find your router’s default gateway

Web Browsers

Disable geolocation sharing in your browser

Disable proxy for Chrome

Disable proxy for Chrome (Linux)

Disable proxy for Firefox

Disable proxy for Internet Explorer

Disable proxy for Opera

Disable proxy for Safari

ExpressVPN browser extension not supported on Safari 12

ExpressVPN browser extension permissions

Spoof HTML5 geolocation with the ExpressVPN browser extension

Spoof your geolocation in Google Chrome

Spoof your geolocation in Mozilla Firefox

Other Issues

How to ensure you can connect via the ExpressVPN app

Accessing websites censored by Cisco Umbrella

Contact ExpressVPN Support via live chat

Dealing with fake ExpressVPN apps

Disable DNS over HTTPS

Enable or disable anonymous app analytics

Port Fail security vulnerability

Uninstall your ExpressVPN app

Your connection is not private

Log File Errors

Can't allocate TUN/TAP dev dynamically

Connection error: Connection reset by peer

Connection error: Deprecated option

Connection error: Pre-shared key

No IP / Host not found

PBK file opening issues

Stuck on the "Downloading files..." screen

Unable to connect: All TAP-Windows/TAP-Win32 adapter in use

Unable to connect: Bind failed on local address

Unable to connect: Can't assign requested address (code=49)

Unable to connect: Can’t assign requested address

Unable to connect: Cannot obtain exclusive lock

Unable to connect: Cannot resolve host address

Unable to connect: Filename, directory name error

Unable to connect: Incorrect system date and time

Unable to connect: Kext issue/Unable to unload kext

Unable to connect: Multiple TAP/Unable to use adapter

Unable to connect: Remote access services errors

Unable to connect: TLS handshake & network connection issues

Unable to install ExpressVPN due to incomplete uninstall

Unstable connection: Frag TTL expired

Warning: This configuration may cache passwords in memory

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