VPN Troubleshooting | ExpressVPN

Troubleshooting

Guides if you need help setting up or connecting with ExpressVPN.

/ Support / Troubleshooting

About ExpressVPN

Differences between ExpressVPN app vs. manual configuration

Download and upgrade to the latest version of ExpressVPN

Frequently Asked Questions

How does Smart Location work?

How many devices can be connected to ExpressVPN simultaneously?

How to download and install the VPN app

How to know if ExpressVPN is working

What devices and platforms do you support?

Accounts

Automatic renewal payment failed

ExpressVPN iOS free trial or subscription expiring

Get your ExpressVPN payment invoice

How to cancel your ExpressVPN subscription

How to change your password

How to find your ExpressVPN account credentials for manual configuration

How to find your ExpressVPN activation code

How to get an ExpressVPN Volume License Account

Purchase additional ExpressVPN accounts

Renew your ExpressVPN account

Reset a lost or forgotten password

Retrieve or change your ExpressVPN email address

Update your ExpressVPN credit card information

Connection Help

Can’t access intranet, printer, or shared folders on local area network (LAN)

Can't connect: License or subscription expired

Can't connect to Internet while VPN is connected

Connection progress stuck halfway

ExpressVPN's virtual server locations

How to choose a VPN server location

How to register your IP address for MediaStreamer DNS

How to troubleshoot when you can’t activate the app

How to use the Connection Per App split-tunneling feature

Is my DNS leaking?

Slow connection speed

Unable to connect to VPN

Unable to send email when connected to VPN

VPN connection suddenly dropped

Websites still blocked

What’s my IP address location?

What is the Network Lock kill switch?

Why is my VPN always disconnecting?

Platforms

Windows

DNS leaks while using ExpressVPN on Windows with antivirus

DNS server configuration - Windows

DNS server configuration - Windows XP

How to find out which version of Windows you're using

Invocation error / engine unavailable

Missing server list - Windows

.Net error when installing ExpressVPN app

Restore your Windows Internet connection after ExpressVPN has been disconnected

Windows app network optimization

Windows installer errors

What to do if you’re stuck on the “Activating, please wait…” screen (Windows)

Mac

DNS server configuration - Mac OS

How to find out which version of Mac you're using

Mac installer error

Mac no internet when disconnected from VPN

Missing server list - Mac

What to do if you're stuck on the "Activating, please wait..." screen

Android

Android connection issues

Cannot tap Android screen during setup

How to download apps from Google Play Store not available in your region

How to find out which version of Android you're using

iOS

How to change your App Store country to download/update ExpressVPN for iOS

How to find out which version of iOS you're using

iOS device stuck on "Disconnecting"

VPN Connection: Please enter your authentication information

Linux

Can't connect on Ubuntu 17.04 Kernel

DNS server configuration - Linux

ExpressVPN App for Routers

Additional ExpressVPN router app setting changes (DD-WRT)

Additional ExpressVPN router app setting changes (OpenWRT)

ExpressVPN App for Routers FAQs

Finding the default passwords for the ExpressVPN router app

How to bridge devices to your wireless network via an ExpressVPN router

How to identify which Linksys router you have

How to reset your Asus or Netgear router to the original firmware

How to reset your Linksys router to the original firmware

How to set up remote access for your router

How to share a USB drive over your router’s network

How to upgrade the ExpressVPN router firmware

Reflash Linksys router back to factory image

Seeing the "NOT connected to the ExpressVPN router correctly" page

Manual Router Configurations

Block IP addresses on Asus routers

Block IP addresses on DD-WRT routers

Block IP addresses on Linksys routers

Block IP addresses on Netgear routers

Block IP addresses on TP-Link routers

DNS server configuration - DD-WRT

DNS server configuration - Huawei routers

How to find your router's default gateway

Web Browsers

Disable geolocation sharing On Chrome, Firefox, Internet Explorer, Edge, Safari, Opera

ExpressVPN browser extension not supported on Safari 12

ExpressVPN browser extension permissions

How to disable proxy for Chrome

How to disable proxy for Chrome (Linux)

How to disable proxy for Firefox

How to disable proxy for Internet Explorer

How to disable proxy for Opera

How to disable proxy for Safari

How to spoof your geo-location in Google Chrome

How to spoof your geo-location in Mozilla Firefox

Spoof HTML5 geolocation with the ExpressVPN browser extension

Other Issues

Accessing websites censored by Cisco Umbrella

Contact ExpressVPN Support via Live Chat

Dealing with fake ExpressVPN apps

How to uninstall your ExpressVPN app

Is ExpressVPN affected by the Port Fail security vulnerability?

Log File Errors

Cannot allocate TUN/TAP dev dynamically

Connection error: Connection reset by peer

Connection error: Deprecated option

Connection error: Pre-shared key

No IP / Host not found

PBK file opening issues

Unable to connect: All TAP-Windows/TAP-Win32 adapter in use

Unable to connect: Bind failed on local address

Unable to connect: Can't assign requested address (code=49)

Unable to connect: Can’t assign requested address

Unable to connect: Cannot obtain exclusive lock

Unable to connect: Cannot resolve host address

Unable to connect: Client services errors

Unable to connect: Filename, directory name error

Unable to connect: Incorrect system date and time

Unable to connect: Kext issue/Unable to unload kext

Unable to connect: Multiple TAP/Unable to use adapter

Unable to connect: No TAP-Windows/TAP-Win32 adapter on this system

Unable to connect: Remote access services errors

Unable to connect: TLS handshake & network connection issues

Unable to install ExpressVPN due to incomplete uninstall

Unstable connection : Frag TTL expired

Warning: This configuration may cache passwords in memory

What to do if you're stuck on the "Downloading files..." screen