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Get Started Setup
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Get Started Setup

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Support Troubleshooting

Troubleshooting

Guides if you need help setting up or connecting with ExpressVPN.

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About ExpressVPN
Accounts
Connection Help
Platforms
Other Issues

About ExpressVPN

Download and install the VPN app

Download and upgrade to the latest version of ExpressVPN

ExpressVPN app vs. manual configuration

ExpressVPN privacy and security audits

Frequently Asked Questions

How does Smart Location work?

How many devices can I connect simultaneously?

Is ExpressVPN working?

What devices and platforms do you support?

Accounts

Automatic renewal payment failed

Cancel your ExpressVPN subscription

Change your ExpressVPN password

ExpressVPN iOS free trial or subscription expiring

Find account credentials for manual configuration

Find your ExpressVPN activation code

Get an ExpressVPN Volume License Account

Get your ExpressVPN payment invoice

Purchase additional ExpressVPN accounts

Renew your ExpressVPN account

Reset a lost or forgotten password

Retrieve or change your ExpressVPN email address

Update your ExpressVPN credit card information

Connection Help

Can’t access intranet, printer, or shared folders on LAN

Can’t connect: License or subscription expired

Can’t connect to internet while VPN is connected

Choose a VPN server location

Connection progress stuck halfway

ExpressVPN’s virtual server locations

How to use Network Lock

Register your IP address for MediaStreamer DNS

Slow connection speed

Troubleshoot when you can’t activate the app

Unable to connect to VPN

Unable to send email when connected to VPN

Using split tunneling

VPN connection suddenly dropped

Websites still blocked

Why is my VPN always disconnecting?

App takes too long to disconnect

Platforms

Windows

DNS leaks while using ExpressVPN on Windows with antivirus

DNS server configuration - Windows XP

Find out which version of Windows you’re using

Invocation error / engine unavailable

Restore internet on Windows after disconnecting VPN

Windows app network optimization

Windows installer errors

Mac

DNS server configuration - Mac OS

Find out which version of Mac you’re using

Mac app stuck on the “Activating, please wait…” screen

Mac installer error

Missing server list - Mac

No internet when disconnected from VPN - Mac

Split tunneling not supported on macOS 11 (Big Sur)

Android

Android connection issues

Block connections without VPN

Can’t tap Android screen during setup

Find out which version of Android you’re using

Get apps not available in your Google Play Store region

VPN auto-connect when joining untrusted networks

iOS

About iOS in-app purchases

Find out which version of iOS you’re using

Get or update ExpressVPN if it’s not in your App Store

iOS device stuck on "Disconnecting"

VPN connection: Please enter your authentication information

Linux

Can't connect on Ubuntu 17.04 Kernel

DNS server configuration - Linux

Unable to browse while not connected to ExpressVPN

ExpressVPN App for Routers

How to change the VPN protocol on an ExpressVPN router

How to choose the best Wi-Fi channel for your ExpressVPN router

How to manage devices connected to an ExpressVPN router

How to set up Dynamic DNS (DDNS) on an ExpressVPN router

How to use port forwarding to remotely access devices on your router

How to change VPN server locations on the ExpressVPN router app

How to change your ExpressVPN router’s settings

How to find the default sign-in details for your router

Reset your ExpressVPN router to the original firmware

Unable to connect to the ExpressVPN router

Upgrade the ExpressVPN router firmware

Manual Router Configurations

Unable to set up OpenVPN manual configurations on your router

Block IP addresses on Asus routers

Block IP addresses on D-Link routers

Block IP addresses on DD-WRT routers

Block IP addresses on Huawei routers

Block IP addresses on Linksys routers

Block IP addresses on Netgear routers

Block IP addresses on TP-Link routers

DNS server configuration - DD-WRT

Find your router’s default gateway

Unable to use L2TP manual configuration on router

Web Browsers

Disable geolocation sharing in your browser

Disable proxy for Chrome

Disable proxy for Chrome (Linux)

Disable proxy for Firefox

Disable proxy for Internet Explorer

Disable proxy for Opera

Disable proxy for Safari

ExpressVPN browser extension not supported on Safari 12

ExpressVPN browser extension permissions

Spoof HTML5 geolocation with the ExpressVPN browser extension

Spoof your geolocation in Google Chrome

Spoof your geolocation in Mozilla Firefox

Streaming Media Consoles

MediaStreamer not working on tvOS 14

Other Issues

Become an ExpressVPN beta user

How to ensure you can use the ExpressVPN app

Accessing websites censored by Cisco Umbrella

Contact ExpressVPN Support via live chat

Dealing with fake ExpressVPN apps

Disable DNS over HTTPS

Enable or disable anonymous app analytics

Port Fail security vulnerability

Uninstall your ExpressVPN app

Your connection is not private

Products

VPN for Mac VPN for Windows VPN for iPhone and iPad VPN for Android VPN for Linux VPN for Routers VPN Chrome Extension VPN Firefox Extension VPN Edge Extension VPN Server Locations Lightway VPN Protocol Get ExpressVPN

Learn More

What Is a VPN? Top 5 VPN Uses How-To Privacy Guides Stream Live Events Stream Sports Blog Digital Security Lab

Tools

What Is My IP? DNS Leak Test WebRTC Leak Test Password Generator

About ExpressVPN

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Programs

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Help

Support Center VPN Setup Tutorials FAQ Terms of Service Contact Us

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