Troubleshooting
Guides if you need help setting up or connecting with ExpressVPN.
Getting Started
- Download and upgrade to the latest version of ExpressVPN
- How to know if ExpressVPN is working
- Differences between ExpressVPN app vs. manual configuration
- How does Smart Location work?
- Frequently Asked Questions
- What devices and platforms do you support?
- Contact ExpressVPN support via live chat
- How many devices can be connected to ExpressVPN simultaneously?
- How to find your ExpressVPN activation code
- How to download and install the VPN app
- How to find your ExpressVPN account credentials for manual configuration
- How to find out which version of iOS you're using
- How to find out which version of Windows you're using
- How to find out which version of Mac you're using
- How to find out which version of Android you're using
Connection Help
- Is my DNS leaking?
- What’s my IP address location?
- VPN connection suddenly dropped
- Cannot connect: License or subscription expired
- Why is my VPN always disconnecting?
- Connection progress stuck halfway
- How to register your IP address for MediaStreamer DNS
- Can’t access intranet, printer, or shared folders on local area network (LAN)
- ExpressVPN's virtual server locations
- How to choose a VPN server location
- What is the Network Lock kill switch?
- Websites still blocked
- Slow connection speed
- Unable to send email when connected to VPN
- How to troubleshoot when you can't activate the app
- Unable to connect to VPN
- Can't connect to Internet while VPN is connected
Accounts
- Automatic renewal payment failed
- ExpressVPN iOS free trial or subscription expiring
- How to get an ExpressVPN Volume License Account
- Retrieve or change your ExpressVPN email address
- Purchase additional ExpressVPN accounts
- Renew your ExpressVPN account
- Update your ExpressVPN credit card information
- Get your ExpressVPN payment invoice
- How to cancel your ExpressVPN subscription
- Reset a lost or forgotten password
- How to change your password
Windows
- Windows app network optimization
- Windows installer errors
- DNS leaks while using ExpressVPN on Windows with antivirus
- Restore your Windows Internet connection after ExpressVPN has been disconnected
- .Net error when installing ExpressVPN app
- Invocation error / engine unavailable
- Missing server list - Windows
- What to do if you’re stuck on the “Activating, please wait…” screen (Windows)
Mac
iOS
Router
- Reflash Linksys router back to factory image
- How to reset your Asus or Netgear router to the original firmware
- How to bridge devices to your wireless network via an ExpressVPN router
- ExpressVPN App for Routers FAQs
- How to identify which linksys router you have
- How to find your router's default gateway
- How to upgrade the ExpressVPN router firmware
- How to reset your Linksys router to the original firmware
- Finding the default passwords for the ExpressVPN router app
- How to set up remote access for your router
- How to share a USB drive over your router’s network
- Additional ExpressVPN router app setting changes
- Seeing the "NOT connected to the ExpressVPN router correctly" page
Browser Extension
Split Tunneling
Disable Proxy
Block IP Addresses
DNS Server Configuration
Miscellaneous
- How to download apps from Google Play Store not available in your region
- Dealing with fake ExpressVPN apps
- Accessing websites censored by Cisco Umbrella
- How to uninstall your ExpressVPN app
- How to spoof your geo-location in Mozilla Firefox
- Disable Geolocation Sharing On Chrome, Firefox, Internet Explorer, Edge, Safari, Opera
- Is ExpressVPN affected by the Port Fail security vulnerability?
- How to spoof your geo-location in Google Chrome
Log Files and Other Errors
- Warning: This configuration may cache passwords in memory
- Unable to connect: Can’t assign requested address
- Connection error: Pre-shared key
- Cannot allocate TUN/TAP dev dynamically
- Connection error: Deprecated option
- Unable to connect: Cannot obtain exclusive lock
- Connection error: Connection reset by peer
- Unable to connect: Remote access services errors
- Unable to connect: Filename, directory name error
- Unstable connection : Frag TTL expired
- Unable to connect: Client services errors
- Unable to connect: Multiple TAP/Unable to use adapter
- Unable to connect: Can't assign requested address (code=49)
- Unable to connect: Incorrect system date and time
- Unable to connect: TLS handshake & network connection issues
- Unable to connect: Cannot resolve host address
- Unable to connect: Bind failed on local address
- Unable to connect: No TAP-Windows/TAP-Win32 adapter on this system
- Unable to connect: All TAP-Windows/TAP-Win32 adapter in use
- Unable to connect: Kext issue/Unable to unload kext
- Unable to install ExpressVPN due to incomplete uninstall
- Packet errors
- No IP / Host not found
- VPN Errors
- Log file or diagnostics error messages
- PBK file opening issues
- No TAP-Win32
- What to do if you're stuck on the "Downloading files..." screen