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Browse Anonymously
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Troubleshooting
Troubleshooting
Guides if you need help setting up or connecting with ExpressVPN.
Jump to
About ExpressVPN
Accounts
Connection Help
Platforms
Other Issues
Log File Errors
About ExpressVPN
Download and install the VPN app
Download and upgrade to the latest version of ExpressVPN
ExpressVPN app vs. manual configuration
ExpressVPN privacy and security audits
Frequently Asked Questions
How does Smart Location work?
How many devices can I connect simultaneously?
Is ExpressVPN working?
What devices and platforms do you support?
Accounts
Automatic renewal payment failed
Cancel your ExpressVPN subscription
Change your ExpressVPN password
ExpressVPN iOS free trial or subscription expiring
Find account credentials for manual configuration
Find your ExpressVPN activation code
Get an ExpressVPN Volume License Account
Get your ExpressVPN payment invoice
Purchase additional ExpressVPN accounts
Renew your ExpressVPN account
Reset a lost or forgotten password
Retrieve or change your ExpressVPN email address
Update your ExpressVPN credit card information
Connection Help
Can’t access intranet, printer, or shared folders on LAN
Can’t connect: License or subscription expired
Can’t connect to internet while VPN is connected
Choose a VPN server location
Connection progress stuck halfway
ExpressVPN’s virtual server locations
How to use Network Lock
Register your IP address for MediaStreamer DNS
Slow connection speed
Troubleshoot when you can’t activate the app
Unable to connect to VPN
Unable to send email when connected to VPN
Using split tunneling
VPN connection suddenly dropped
Websites still blocked
Why is my VPN always disconnecting?
Platforms
Windows
DNS leaks while using ExpressVPN on Windows with antivirus
DNS server configuration - Windows
DNS server configuration - Windows XP
Find out which version of Windows you’re using
Invocation error / engine unavailable
Restore internet on Windows after disconnecting VPN
Windows app network optimization
Windows installer errors
Mac
DNS server configuration - Mac OS
Find out which version of Mac you’re using
Mac app stuck on the “Activating, please wait…” screen
Mac installer error
Missing server list - Mac
No internet when disconnected from VPN - Mac
Android
Android connection issues
Block connections without VPN
Can’t tap Android screen during setup
Find out which version of Android you’re using
Get apps not available in your Google Play Store region
VPN auto-connect when joining untrusted networks
iOS
About iOS in-app purchases
Find out which version of iOS you’re using
Get or update ExpressVPN if it’s not in your App Store
iOS device stuck on "Disconnecting"
VPN connection: Please enter your authentication information
Linux
Can't connect on Ubuntu 17.04 Kernel
DNS server configuration - Linux
Unable to browse while not connected to ExpressVPN
ExpressVPN App for Routers
Bridge devices to your network via an ExpressVPN router
ExpressVPN router app FAQs
ExpressVPN router app setting changes
Finding the default passwords for the ExpressVPN router app
Identify which Linksys router you have
NOT connected to the ExpressVPN router correctly
Reflash Linksys router back to factory image
Reset your ExpressVPN router to the original firmware
Set up remote access for your router
Share a USB drive over your router’s network
Upgrade the ExpressVPN router firmware
Manual Router Configurations
Block IP addresses on Asus routers
Block IP addresses on D-Link routers
Block IP addresses on DD-WRT routers
Block IP addresses on Huawei routers
Block IP addresses on Linksys routers
Block IP addresses on Netgear routers
Block IP addresses on TP-Link routers
DNS server configuration - DD-WRT
Find your router’s default gateway
Web Browsers
Disable geolocation sharing in your browser
Disable proxy for Chrome
Disable proxy for Chrome (Linux)
Disable proxy for Firefox
Disable proxy for Internet Explorer
Disable proxy for Opera
Disable proxy for Safari
ExpressVPN browser extension not supported on Safari 12
ExpressVPN browser extension permissions
Spoof HTML5 geolocation with the ExpressVPN browser extension
Spoof your geolocation in Google Chrome
Spoof your geolocation in Mozilla Firefox
Other Issues
How to ensure you can connect via the ExpressVPN app
Accessing websites censored by Cisco Umbrella
Contact ExpressVPN Support via live chat
Dealing with fake ExpressVPN apps
Disable DNS over HTTPS
Enable or disable anonymous app analytics
Port Fail security vulnerability
Uninstall your ExpressVPN app
Your connection is not private
Log File Errors
Can't allocate TUN/TAP dev dynamically
Connection error: Connection reset by peer
Connection error: Deprecated option
Connection error: Pre-shared key
No IP / Host not found
No TAP-Win32
Packet errors
PBK file opening issues
Stuck on the "Downloading files..." screen
Unable to connect: All TAP-Windows/TAP-Win32 adapter in use
Unable to connect: Bind failed on local address
Unable to connect: Can't assign requested address (code=49)
Unable to connect: Can’t assign requested address
Unable to connect: Cannot obtain exclusive lock
Unable to connect: Cannot resolve host address
Unable to connect: Filename, directory name error
Unable to connect: Incorrect system date and time
Unable to connect: Kext issue/Unable to unload kext
Unable to connect: Multiple TAP/Unable to use adapter
Unable to connect: Remote access services errors
Unable to connect: TLS handshake & network connection issues
Unable to install ExpressVPN due to incomplete uninstall
Unstable connection: Frag TTL expired
VPN Errors
Warning: This configuration may cache passwords in memory
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