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Aircove
Servers in 94 Countries
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Mac VPN
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Italiano
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Home
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Troubleshooting
Troubleshooting
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Connection Help
Platforms
Aircove
ExpressVPN Keys
Other Issues
Connection Help
Can’t access intranet, printer, or shared folders on LAN
Can't connect: Subscription or license expired
How to choose the right VPN server location
ExpressVPN’s virtual server locations
How does Network Lock work?
Register your IP address to use MediaStreamer
Can't activate the ExpressVPN app
Unable to send emails when connected to the VPN
How to use the split tunneling feature
The VPN keeps disconnecting
Can't connect to the VPN
Connected to VPN but can't access certain content
Connected to VPN but no internet
Connected to VPN but slow internet
The app takes too long to disconnect
Platforms
Windows
DNS leaks when running antivirus apps with the VPN
Change DNS settings on Windows
Find out which version of Windows you’re using
Invocation error / engine unavailable
Restore Internet on Windows after disconnecting from the VPN
Windows installer errors
Stuck on 'Just a moment' app screen
Mac
App crashes after macOS upgrades
App won’t start on devices with Apple M1
Can't browse the internet when running Norton 360 with the VPN
Change DNS settings in Mac
DNS leaks when running antivirus apps with the VPN
ExpressVPN app not supported on Mac OS 10.10
Find out which version of Mac you’re using
Installation failed when installing the Mac app
Missing server list - Mac
No internet when disconnected from the VPN
Reducing support for macOS 10.12 and below
Split tunneling not supported on macOS 11 (Big Sur) and above
Android
Additional privacy feature to keep your information private on Android
About Play Store in-app purchases for ExpressVPN
App blocks internet if the VPN disconnects
Can’t tap device screen when setting up the app
Connection issues on the VPN Android app
Find out which version of Android you’re using
Get apps not available in your Google Play Store region
Warning: “Your device is currently running an older version of Android”
iOS
iOS 15.2 App Privacy Report Feature
About iOS in-app purchases
App screen shows 'Your internet traffic is exposed'
Download or update the app if not available in your App Store
Find out which version of iOS you’re using
VPN connection: Please enter your authentication information
Linux
Can't browse the internet when disconnected from the VPN
Can't connect to the VPN on Ubuntu 17.04 Kernel
Change DNS settings on Linux
ExpressVPN for Routers
Change the VPN protocol on routers with ExpressVPN
Change the Wi-Fi settings on a router running ExpressVPN
Future updates of ExpressVPN for routers
Identify which Linksys router you have
Manage Device Groups on routers with ExpressVPN
Router dashboard shows duplicate device names
Set up Dynamic DNS on a router running ExpressVPN
Set up port forwarding on routers with ExpressVPN
Update ExpressVPN on your router
Manual Router Configurations
Unable to set up OpenVPN manual configurations on your router
Block IP addresses on Asus routers
Block IP addresses on D-Link routers
Block IP addresses on DD-WRT routers
Block IP addresses on Huawei routers
Block IP addresses on Linksys routers
Block IP addresses on Netgear routers
Block IP addresses on TP-Link routers
DNS server configuration - DD-WRT
Find your router’s default gateway and private IP address
Unable to use L2TP manual configuration on router
Web Browsers
Disable geolocation sharing in web browsers
Disable proxy settings in Google Chrome
Disable proxy settings in Google Chrome on Linux
Disable proxy settings in Mozilla Firefox
Disable proxy settings in Opera
Disable proxy settings in Safari
ExpressVPN browser extension permissions
How to spoof your location with the ExpressVPN browser extension
Streaming Media Consoles
MediaStreamer not working on Apple tvOS 14
Aircove
How to check your Aircove order status
How to connect a router running ExpressVPN to the internet
“Looks like you’re not connected”
Change the basic settings on a router running ExpressVPN
Change VPN locations on routers running ExpressVPN
Find default sign-in details for Asus, Linksys, Netgear, and ExpressVPN Aircove
Restore the original firmware of a router running ExpressVPN
ExpressVPN Keys
Troubleshoot issues with ExpressVPN Keys
‘Can’t access ExpressVPN Keys’ error
Autofill doesn’t work properly
Can’t change your primary password
Can’t create an account for ExpressVPN Keys
Can’t reset your recovery code
Can’t unlock ExpressVPN Keys
Can’t verify your ExpressVPN account
ExpressVPN Keys doesn’t prompt you to save logins
Logins are not syncing properly
Prompted to install or activate ExpressVPN
Unable to access ExpressVPN Keys on your device
Unable to save new logins or update existing ones
FAQ
Password Health and privacy in ExpressVPN Keys
Autofill security in ExpressVPN Keys for Android
AutoFill security in ExpressVPN Keys for iOS
Biometrics security in ExpressVPN Keys for Android
Biometrics security in ExpressVPN Keys for iOS
Can I still use ExpressVPN Keys after my VPN subscription expires?
Can I use ExpressVPN Keys on a jailbroken or rooted device?
ExpressVPN beta testing terms
How is my ExpressVPN Keys data managed?
How much does ExpressVPN Keys cost?
Is ExpressVPN Keys secure?
What devices can I use ExpressVPN Keys on?
What features are available in ExpressVPN Keys?
Why are the benefits of using ExpressVPN Keys?
Why do I need a password manager?
Other Issues
CAPTCHA keeps appearing on Google when VPN is on
ExpressVPN’s internal response to Log4Shell
About the Nokia 30-day free trial
Can’t access certain content when using the VPN with Cisco Umbrella
Contact ExpressVPN Support via live chat
Dealing with fake ExpressVPN apps
Enable or disable anonymous app analytics
How to check your version of ExpressVPN
How to stream content with ExpressVPN
How to use ExpressVPN for Netflix
Network activity filtered or monitored when using VPN
Port Fail security vulnerability
PPTP and L2TP manual configurations not supported
Turn off DNS over HTTPS in your web browser
Uninstall the ExpressVPN app
Warning on using jailbroken or rooted devices
Which device versions are compatible with ExpressVPN?
Why you received a “your order is not complete” email
Your connection is not private
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