VPN Troubleshooting | ExpressVPN

Troubleshooting

Guides if you need help setting up or connecting with ExpressVPN.

/ Support / Troubleshooting

About ExpressVPN

Download and upgrade to the latest version of ExpressVPN

How to know if ExpressVPN is working

Differences between ExpressVPN app vs. manual configuration

How does Smart Location work?

Frequently Asked Questions

What devices and platforms do you support?

How many devices can be connected to ExpressVPN simultaneously?

How to download and install the VPN app

Accounts

Automatic renewal payment failed

ExpressVPN iOS free trial or subscription expiring

How to get an ExpressVPN Volume License Account

Retrieve or change your ExpressVPN email address

Purchase additional ExpressVPN accounts

Renew your ExpressVPN account

Update your ExpressVPN credit card information

Get your ExpressVPN payment invoice

How to cancel your ExpressVPN subscription

Reset a lost or forgotten password

How to find your ExpressVPN activation code

How to find your ExpressVPN account credentials for manual configuration

How to change your password

Connection Help

Is my DNS leaking?

How to use the Connection Per App split-tunneling feature

What’s my IP address location?

VPN connection suddenly dropped

Cannot connect: License or subscription expired

Why is my VPN always disconnecting?

Connection progress stuck halfway

How to register your IP address for MediaStreamer DNS

Can’t access intranet, printer, or shared folders on local area network (LAN)

ExpressVPN's virtual server locations

How to choose a VPN server location

What is the Network Lock kill switch?

Websites still blocked

Slow connection speed

Unable to send email when connected to VPN

How to troubleshoot when you can't activate the app

Unable to connect to VPN

Can't connect to Internet while VPN is connected

Platforms

Windows

Windows app network optimization

Windows installer errors

DNS leaks while using ExpressVPN on Windows with antivirus

Restore your Windows Internet connection after ExpressVPN has been disconnected

.Net error when installing ExpressVPN app

Invocation error / engine unavailable

How to find out which version of Windows you're using

Missing server list - Windows

DNS server configuration - Windows

DNS server configuration - Windows XP

What to do if you’re stuck on the “Activating, please wait…” screen (Windows)

Mac

Mac installer error

Mac no internet when disconnected from VPN

How to find out which version of Mac you're using

DNS server configuration - Mac OS

Missing server list - Mac

What to do if you're stuck on the "Activating, please wait..." screen

Android

How to download apps from Google Play Store not available in your region

Android connection issues

Cannot tap Android screen during setup

How to find out which version of Android you're using

iOS

VPN Connection: Please enter your authentication information

How to change your App Store country to download/update ExpressVPN for iOS

iOS device stuck on "Disconnecting"

How to find out which version of iOS you're using

Linux

Can't connect on Ubuntu 17.04 Kernel

DNS server configuration - Linux

ExpressVPN App for Routers

Additional ExpressVPN router app setting changes (DD-WRT)

Reflash Linksys router back to factory image

How to reset your Asus or Netgear router to the original firmware

How to bridge devices to your wireless network via an ExpressVPN router

ExpressVPN App for Routers FAQs

How to identify which Linksys router you have

How to upgrade the ExpressVPN router firmware

How to reset your Linksys router to the original firmware

Finding the default passwords for the ExpressVPN router app

How to set up remote access for your router

How to share a USB drive over your router’s network

Additional ExpressVPN router app setting changes (OpenWRT)

Seeing the "NOT connected to the ExpressVPN router correctly" page

Manual Router Configurations

Block IP addresses on Linksys routers

DNS server configuration - Huawei routers

Block IP addresses on DD-WRT routers

Block IP addresses on Netgear routers

Block IP addresses on TP-Link routers

Block IP addresses on Asus routers

How to find your router's default gateway

DNS server configuration - DD-WRT

Web Browsers

ExpressVPN browser extension not supported on Safari 12

Spoof HTML5 geolocation with the ExpressVPN browser extension

How to disable proxy for Chrome (Linux)

ExpressVPN extension for Chrome requires new permissions

How to spoof your geo-location in Mozilla Firefox

Disable Geolocation Sharing On Chrome, Firefox, Internet Explorer, Edge, Safari, Opera

How to disable proxy for Safari

How to spoof your geo-location in Google Chrome

How to disable proxy for Internet Explorer

How to disable proxy for Firefox

How to disable proxy for Chrome

How to disable proxy for Opera

Other Issues

Dealing with fake ExpressVPN apps

Accessing websites censored by Cisco Umbrella

How to uninstall your ExpressVPN app

Is ExpressVPN affected by the Port Fail security vulnerability?

Contact ExpressVPN Support via Live Chat

Log File Errors

Warning: This configuration may cache passwords in memory

Unable to connect: Can’t assign requested address

Connection error: Pre-shared key

Cannot allocate TUN/TAP dev dynamically

Connection error: Deprecated option

Unable to connect: Cannot obtain exclusive lock

Connection error: Connection reset by peer

Unable to connect: Remote access services errors

Unable to connect: Filename, directory name error

Unstable connection : Frag TTL expired

Unable to connect: Client services errors

Unable to connect: Multiple TAP/Unable to use adapter

Unable to connect: Can't assign requested address (code=49)

Unable to connect: Incorrect system date and time

Unable to connect: TLS handshake & network connection issues

Unable to connect: Cannot resolve host address

Unable to connect: Bind failed on local address

Unable to connect: No TAP-Windows/TAP-Win32 adapter on this system

Unable to connect: All TAP-Windows/TAP-Win32 adapter in use

Unable to connect: Kext issue/Unable to unload kext

Unable to install ExpressVPN due to incomplete uninstall

Packet errors

No IP / Host not found

VPN Errors

PBK file opening issues

No TAP-Win32

What to do if you're stuck on the "Downloading files..." screen