What is a VPN?
Benefits
Browse privately
Unblock websites
Unlimited streaming
Hide my IP
Features
160 VPN locations
VPN Speed Test
Network Lock kill switch
Split tunneling
Best-in-class encryption
TrustedServer technology
Private DNS on every server
No activity or connection logs
Products
VPN apps
Windows
Mac
Linux
iOS
Android
Router
All apps
Other devices
Apple TV
Fire TV
Other smart TV systems
PlayStation
Xbox
Nintendo Switch
Smart home devices
Browser extensions
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Edge
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What is my IP?
DNS Leak Test
WebRTC Leak Test
Password Generator
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Get Started
Setup
Menu
Get Started
Setup
What is a VPN?
submenu
Benefits
Browse privately
Unblock websites
Unlimited streaming
Hide my IP
Features
160 VPN locations
VPN Speed Test
Network Lock kill switch
Split tunneling
Best-in-class encryption
TrustedServer technology
Private DNS on every server
No activity or connection logs
Products
submenu
VPN apps
Windows
Mac
Linux
iOS
Android
Router
All apps
Other devices
Apple TV
Fire TV
Other smart TV systems
PlayStation
Xbox
Nintendo Switch
Smart home devices
Browser extensions
Chrome
Firefox
Edge
Tools
What is my IP?
DNS Leak Test
WebRTC Leak Test
Password Generator
Support
Blog
My Account
Français
Deutsch
Español
Русский
Português
Norsk bokmål
Italiano
日本語
한국어
ภาษาไทย
Türkçe
Nederlands
Svenska
Suomi
Dansk
polski
Home
Support
Troubleshooting
Troubleshooting
Guides if you need help setting up or connecting with ExpressVPN.
Search the Support Center
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About ExpressVPN
Accounts
Connection Help
Platforms
Other Issues
About ExpressVPN
Download and install the VPN app
Download and upgrade to the latest version of ExpressVPN
ExpressVPN app vs. manual configuration
ExpressVPN privacy and security audits
Frequently Asked Questions
How does Smart Location work?
How many devices can I connect simultaneously?
Is ExpressVPN working?
What devices and platforms do you support?
Accounts
Authenticate your credit card with Strong Customer Authentication (SCA)
Automatic renewal payment failed
Cancel your ExpressVPN subscription
Change your ExpressVPN password
ExpressVPN iOS free trial or subscription expiring
Find account credentials for manual configuration
Find your ExpressVPN activation code
Get an ExpressVPN Volume License Account
Get your ExpressVPN payment invoice
Purchase additional ExpressVPN accounts
Renew your ExpressVPN account
Reset a lost or forgotten password
Retrieve or change your ExpressVPN email address
Update your ExpressVPN credit card information
Connection Help
Can’t access intranet, printer, or shared folders on LAN
Can’t connect: License or subscription expired
Can’t connect to internet while VPN is connected
Choose a VPN server location
Connection progress stuck halfway
ExpressVPN’s virtual server locations
How to use Network Lock
Register your IP address for MediaStreamer DNS
Slow connection speed
Troubleshoot when you can’t activate the app
Unable to connect to VPN
Unable to send email when connected to VPN
Using split tunneling
VPN connection suddenly dropped
Websites still blocked
Why is my VPN always disconnecting?
App takes too long to disconnect
Platforms
Windows
DNS leaks while using antivirus
DNS server configuration - Windows
DNS server configuration - Windows XP
Find out which version of Windows you’re using
Invocation error / engine unavailable
Restore internet on Windows after disconnecting VPN
Windows app network optimization
Windows installer errors
Mac
Cannot browse the internet with the ExpressVPN Mac App when running Norton 360
DNS leaks while using antivirus and online security apps
DNS server configuration - Mac OS
Find out which version of Mac you’re using
Mac app stuck on the “Activating, please wait…” screen
Mac installer error
Missing server list - Mac
No internet when disconnected from VPN - Mac
Split tunneling not supported on macOS 11 (Big Sur)
Android
Android connection issues
Block connections without VPN
Can’t tap Android screen during setup
Find out which version of Android you’re using
Get apps not available in your Google Play Store region
VPN auto-connect when joining untrusted networks
iOS
About iOS in-app purchases
Find out which version of iOS you’re using
Get or update ExpressVPN if it’s not in your App Store
iOS device stuck on "Disconnecting"
VPN connection: Please enter your authentication information
Linux
Can't connect on Ubuntu 17.04 Kernel
DNS server configuration - Linux
Unable to browse while not connected to ExpressVPN
ExpressVPN App for Routers
How to change the VPN protocol on an ExpressVPN router
How to choose the best Wi-Fi channel for your ExpressVPN router
How to manage devices connected to an ExpressVPN router
How to set up Dynamic DNS (DDNS) on an ExpressVPN router
How to use port forwarding to remotely access devices on your router
How to change VPN server locations on the ExpressVPN router app
How to change your ExpressVPN router’s settings
How to find the default sign-in details for your router
Reset your ExpressVPN router to the original firmware
Unable to connect to the ExpressVPN router
Upgrade the ExpressVPN router firmware
Manual Router Configurations
Unable to set up OpenVPN manual configurations on your router
Block IP addresses on Asus routers
Block IP addresses on D-Link routers
Block IP addresses on DD-WRT routers
Block IP addresses on Huawei routers
Block IP addresses on Linksys routers
Block IP addresses on Netgear routers
Block IP addresses on TP-Link routers
DNS server configuration - DD-WRT
Find your router’s default gateway
Unable to use L2TP manual configuration on router
Web Browsers
Disable geolocation sharing in your browser
Disable proxy for Chrome
Disable proxy for Chrome (Linux)
Disable proxy for Firefox
Disable proxy for Internet Explorer
Disable proxy for Opera
Disable proxy for Safari
ExpressVPN browser extension not supported on Safari 12
ExpressVPN browser extension permissions
Spoof HTML5 geolocation with the ExpressVPN browser extension
Spoof your geolocation in Google Chrome
Spoof your geolocation in Mozilla Firefox
Streaming Media Consoles
MediaStreamer not working on tvOS 14
Other Issues
Become an ExpressVPN beta user
How to ensure you can use the ExpressVPN app
PPTP manual configurations no longer supported
Accessing websites censored by Cisco Umbrella
Contact ExpressVPN Support via live chat
Dealing with fake ExpressVPN apps
Disable DNS over HTTPS
Enable or disable anonymous app analytics
Port Fail security vulnerability
Uninstall your ExpressVPN app
Your connection is not private
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