How to fix the Android “VPN configuration failed” error

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If you see a “VPN configuration failed” error when launching or connecting with the ExpressVPN app on Android, another VPN configuration saved on your device may be preventing ExpressVPN from creating its VPN connection. This guide will help you troubleshoot the issue.

Remove a saved VPN configuration

Note: The names and locations of settings may vary depending on your Android device manufacturer and version. If you can’t find the VPN menu following the steps below, open your device’s Settings app and search for “VPN.”

1. Disconnect from any active VPN connection, including any that may be active in other VPN apps.
2. Open your Android device’s Settings.
3. Tap Connections.
4. Select More connection settings.
5. Tap VPN.
6. Remove any existing VPN configurations listed on the screen.
   • If you have VPN profiles you still need, make a note of them before deleting them. You can recreate them later if necessary.
7. Restart your Android device.
8. Open the ExpressVPN app and try connecting again.

If ExpressVPN connects successfully, the issue has been resolved.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Further troubleshooting steps

If the error persists, try the following:

• Reinstall ExpressVPN: Uninstall the app, restart your device, and reinstall it from Google Play following these Android setup instructions.
• Contact the ExpressVPN Support Team: If none of the above steps resolve the issue, contact the ExpressVPN Support Team for further assistance.

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