Log file or diagnostics error messages

To use our apps and configurations, please sign up for an ExpressVPN account first.

The following are common errors that may appear in the log file or diagnostics. Click the article related to your device and problem to access the relevant solution.

Alternatively, you can save your log file and email it as an attachment to the ExpressVPN Support Team at support@expressvpn.zendesk.com for assistance. You can also contact the ExpressVPN Support Team directly through live chat.

My device platform is…

Windows
Mac
Android
iOS

Windows

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Mac

If you’re using a Mac, and the log file or diagnostics shows no connection but no error message either, this might be a problem with loading the Kext.

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Android

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iOS

The ExpressVPN iOS app does not have connection error logs. For iOS connection issues, please try changing your VPN protocol or contact the ExpressVPN Support Team for immediate assistance.

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