Stuck and need some help?Talk to a human
Users who recently changed to ExpressVPN may see an error message in their diagnostics similar to this:
MANAGEMENT: Socket bind failed on local address [AF_INET]126.96.36.199:49314: Can't assign requested address
If you see this message, the problem may be that your host file is missing some important lines. To confirm:
- Open Terminal
- In Terminal, type “ping localhost“
- You should see something like the below:
64 bytes from 127.0.0.1: icmp_seq=0 ttl=64 time=0.064 ms
64 bytes from 127.0.0.1: icmp_seq=1 ttl=64 time=0.069 ms
64 bytes from 127.0.0.1: icmp_seq=2 ttl=64 time=0.303 ms
- To stop, hit Control + C
If you see an IP address that is NOT 127.0.0.1, your host file is missing some important lines. To fix this:
- Open Terminal via Spotlight Search (command + space, then type “terminal”)
- In Terminal, enter
sudo nano /private/etc/hosts
- Enter your admin password. You will not be able to see which characters you input so type carefully.
- Your host file will be loaded onto Terminal. Use the arrow keys to navigate between lines in the file.
- Enter the below three lines if you do not see them in your host file:
- After editing the file, press Control + O and then Enter to confirm the file modification. Your file should look like this:
- Press Control + X to quit editing the host file
- You will need to flush the existing DNS cache for the entries to be effective. See instructions on flushing the DNS cache.
- Open ExpressVPN and connect to a server location