Stuck and need some help?Talk to a human
If you see the following error message in your connection log:
Fri May 27 00:43:23 2016 Initialization Sequence Completed
Fri May 27 00:43:56 2016 FRAG TTL expired i=11
Fri May 27 00:43:56 2016 FRAG TTL expired i=12
Fri May 27 00:43:56 2016 FRAG TTL expired i=13
Fri May 27 00:43:56 2016 FRAG TTL expired i=14
Fri May 27 00:43:56 2016 FRAG TTL expired i=15
You are seeing a Frag TTL error. Frag TTL is a common error that occurs when certain packets get discarded over the network.
Change your VPN Protocol
First try to resolve the problem by changing your VPN protocol.
For optimal performance, please choose the protocols in the following order:
- OpenVPN TCP
How to change the protocol for…
Update to the latest version of ExpressVPN
If you are still encountering the same issue, please update to the latest version of ExpressVPN.
- Quit the version of ExpressVPN you are running
- Uninstall your app
- Sign in to your ExpressVPN account
- Select Set Up ExpressVPN
- Find and download the latest version of the ExpressVPN app for your device
- Set up your ExpressVPN app
- Connect to a VPN server location