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When you contact ExpressVPN Support through the app, your diagnostic information is shared automatically with the Support Team. This helps them understand the issue and find a fix faster.

You can also view your diagnostic information in the app. From there, you can save or copy it and send it to the customer support team.

Select your device below for instructions:

Windows

To contact support through the ExpressVPN app for Windows:

  1. In the left sidebar, click Help.
  2. Under Contact Support, click Contact us.
  3. Select the issue category that best matches your problem.
  4. Fill in the requested details and describe your issue. The fields shown depend on the category you select.
  5. Click Submit.

A “Message Sent” confirmation will appear. The Support Team will respond to your registered email address.

To save your diagnostic file and share it through live chat instead:

  1. In the left sidebar, click Help.
  2. Under Diagnostic Tools, turn on Enable debug logging.
  3. Click Send debug report.
  4. In the ExpressVPN Support Tool window, click Save as .ZIP and choose where to save the file.
  5. Open live chat and attach the file.
Mac

To contact support through the ExpressVPN app for Mac:

  1. In the left sidebar, click Help.
  2. Under Contact Support, click Contact us.
  3. Select the issue category that best matches your problem.
  4. Fill in the requested details and describe your issue. The fields shown depend on the category you select.
  5. Click Submit.

A “Message Sent” confirmation will appear. The Support Team will respond to your registered email address.

To save your diagnostic file and share it through live chat instead:

  1. In the left sidebar, click Help.
  2. Under Diagnostic Tools, turn on Enable debug logging.
  3. Click Send debug report.
  4. In the ExpressVPN Support Tool window, click Save as .ZIP and choose where to save the file.
  5. Open live chat and attach the file.
Android

To contact support through the ExpressVPN app for Android:

  1. In the bottom navigation bar, tap Help.
  2. Under Contact Support, tap Contact us.
  3. Select the issue category that best matches your problem.
  4. Fill in the requested details and describe your issue. The fields shown depend on the category you select.
  5. Tap Submit.

A “Message Sent” confirmation will appear. The Support Team will respond to your registered email address.

To copy your diagnostic information and share it through live chat instead:

  1. In the bottom navigation bar, tap Help.
  2. Under Diagnostic Tools, tap Diagnostic Information.
  3. Copy the diagnostic information.
  4. Open live chat and paste the information.
iOS

To contact support through the ExpressVPN app for iOS:

  1. In the bottom navigation bar, tap Help.
  2. Under Contact Support, tap Contact us.
  3. Select the issue category that best matches your problem.
  4. Fill in the requested details and describe your issue. The fields shown depend on the category you select.
  5. Tap Submit.

A “Message Sent” confirmation will appear. The Support Team will respond to your registered email address.

To copy your diagnostic information and share it through live chat instead:

  1. In the bottom navigation bar, tap Help.
  2. Under Diagnostic Tools, tap Diagnostic Information.
  3. Copy the diagnostic information.
  4. Open live chat and paste the information.
Aircove

To find and share diagnostic information for your Aircove:

  1. Sign in to your Aircove dashboard.
  2. Select Help & Support > Diagnostic Information.
  3. Select Download All Logs.

To send the diagnostic file to the Support Team:

  1. Open a live chat window on the ExpressVPN website.
  2. Select the paperclip icon at the bottom of the live chat window to attach the diagnostic file.

Tap the green arrow to send.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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