Connection Error: Pre-shared Key

To use our apps and configurations, please sign up for an ExpressVPN account first.

If you see the following error message in your connection log:

ERROR: Error while VPN connection is established: [RasDialException] The network connection between your computer and the VPN server could not be established because the remote server is not responding. This is typically caused by a pre-shared key problem

Select your method of connecting to ExpressVPN to see the resolution steps.


I am connecting via…

ExpressVPN app
Manual configuration


ExpressVPN app

To resolve the issue, change your VPN protocol to UDP or TCP. See instructions on changing your protocol.

Need help? Contact the ExpressVPN Support Team via Live Chat for immediate assistance.


Manual configuration

  1. Check that the pre-shared key you entered is correct. The pre-shared key is 12345678.
  2. Check that you have entered your credentials correctly. To find your credentials:
    1. Log in to your ExpressVPN account
    2. After logging in, verify that your subscription has not expired
    3. Click Set Up ExpressVPN
    4. Open the section titled Manual Configurations (PPTP and L2TP-IPSec)
    5. Copy and paste your Username and Password

Need help? Contact the ExpressVPN Support Team via Live Chat for immediate assistance.

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