Unable to Connect: Incorrect System Date and Time

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If you see the following error message in your connection log:

Wed Apr 22 14:17:12 2015 VERIFY ERROR: depth=1, error=certificate is not yet valid: C=VG, ST=BVI, O=ExpressVPN, OU=ExpressVPN, CN=ExpressVPN CA,
emailAddress=support@expressvpn.com
Wed Apr 22 14:17:12 2015 TLS_ERROR: BIO read tls_read_plaintext error: error:14090086: SSL routines:SSL3
_GET_SERVER_CERTIFICATE:certificate verify failed
Wed Apr 22 14:17:12 2015 TLS Error: TLS object -> incoming plaintext read error
Wed Apr 22 14:17:12 2015 TLS Error: TLS handshake failed
Disconnected with error: tls handshake failed
Wed Apr 22 14:17:12 2015 SIGTERM[soft,tls-error] received, process exiting

Follow the instructions below based on your operating system.


I am using…

Windows
Mac


Instructions for Windows

Double-click the Date and Time display on your task bar, then click Change date and time settings.

click-change-date

In the Date and Time tab, click Change date and time…. If you’re prompted for an administrator password or confirmation, enter the password and provide confirmation as required.

click-change-date

In the Date and Time Settings dialog box, update your time to the current date and time, then click OK.

change-settings

If you need to change the time zone, click Change time zone… , select your current time zone in the drop-down list, then click OK.

time-zone

Restart ExpressVPN and connect to a server location.

conntect

If you cannot connect to a server location after restarting ExpresVPN, re-install ExpressVPN. You do not need to uninstall the app first. Simply run the installation program again.

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Instructions for Mac

From the Apple menu, open System Preferences, then click the Date & Time icon.

select-date-timeClick the closed padlock icon at the bottom of the window and enter an administrator name and password to enable changes to your date and time settings.

locked-time

Select Set date and time automatically: to set your date and time according to one of Apple’s Network Time Protocol (NTP) servers.

unlock-time

You can also select the time zone specific to your location. To do so manually, go to the Time Zone tab and uncheck Set time zone automatically using current location. Select your geographic location, then exit the window.

manual-time

Restart ExpressVPN and connect to a server location.

click-on-button

If you cannot connect to a server location after restarting ExpresVPN, re-install ExpressVPN. You do not need to uninstall the app first. Simply run the installation program again.

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