This guide details ExpressVPN’s refund policy and money-back guarantee, while also showing you how to get a refund.
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ExpressVPN’s refund policy
Refunds for Google Play Store purchases
Refunds for App Store purchases
How to get a refund
ExpressVPN’s refund policy
If you are a first-time user who is not 100% satisfied with ExpressVPN, you have a guaranteed 30 days from the moment you buy your subscription (and dedicated IP add-on, if applicable) to request a full refund.
To request a refund, chat with our Support Team.
Refunds for Google Play purchases
Users whose subscriptions are billed as an in-app purchase through Google Play do not have access to the ExpressVPN 30-day money-back guarantee.
Instead, users can request refunds through Google Play, which are issued solely at the discretion of Google Play Support.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
Refunds for App Store purchases
Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the ExpressVPN 30-day money-back guarantee.
Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.
Read more about ExpressVPN’s 30-day money-back guarantee here.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
How to get a refund
To request a refund, chat with our Support Team and let us know you’d like a refund. We’ll check your eligibility and guide you through the next steps.
Tip: To view your past payments, log in to the ExpressVPN+ portal, click the Profile icon in the upper-right corner, select Account & Billing, then click View Payments next to Payment History.