Last updated:

Note: ExpressVPN’s money-back guarantee is for first-time users only. Users who have previously received a refund are ineligible.

This guide details ExpressVPN’s refund policy and money-back guarantee, while also showing you how to get a refund.

Note: Subscriptions purchased during the World Cup promotional period (10 June – 11 July 2026) are excluded from the 30-day money-back guarantee.

Jump to…

ExpressVPN’s refund policy
Refunds for Google Play Store purchases
Refunds for App Store purchases
How to get a refund

ExpressVPN’s refund policy

If you are a first-time user who is not 100% satisfied with ExpressVPN, you have a guaranteed 30 days from the moment you buy your subscription (and dedicated IP add-on, if applicable) to request a full refund.

To request a refund, follow the dashboard steps below or contact the ExpressVPN Support Team.

Back to top

Refunds for Google Play purchases

Users whose subscriptions are billed as an in-app purchase through Google Play do not have access to the ExpressVPN 30-day money-back guarantee.

Instead, users can request refunds through Google Play, which are issued solely at the discretion of Google Play Support.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Refunds for App Store purchases

Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the ExpressVPN 30-day money-back guarantee.

Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.

Read more about ExpressVPN’s 30-day money-back guarantee here.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

How to get a refund

  1. Log into the ExpressVPN+ portal. If prompted, enter your email and click Send Code.
  2. Click the Profile icon in the upper-right corner, then select Account & Billing.
  3. Next to Payment History, click View Payments to see your list of invoices.
  4. Click the invoice and select Contact Support.
  5. Add the reason for the request, then select Submit.

Note: As disclosed at checkout, subscriptions purchased between 10 June 2026 and 11 July 2026 are excluded from the ExpressVPN 30-day money-back guarantee, as they include entry into the World Cup Sweepstakes. You can read more in the World Cup Sweepstakes Terms.

If you are eligible for a refund but have issues with the steps above, contact the ExpressVPN Support Team for immediate assistance.

Back to top

Was this article helpful?

We're sorry to hear that. Let us know how we can improve.

A member of our Support Team will follow up on your issue.