What is ExpressVPN’s refund policy?

This guide details ExpressVPN’s refund policy and money-back guarantee, while also showing you how to get a refund.

ExpressVPN’s refund policy

If you are a first-time user who is not 100% satisfied with ExpressVPN, you have a guaranteed 30 days from the moment you buy your subscription (and dedicated IP add-on, if applicable) to request a full refund.

To request a refund, follow the dashboard steps below or contact the ExpressVPN Support Team.

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Refunds for Google Play purchases

Users whose subscriptions are billed as an in-app purchase through Google Play do not have access to the ExpressVPN 30-day money-back guarantee.

Instead, users can request refunds through Google Play, which are issued solely at the discretion of Google Play Support.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Refunds for App Store purchases

Users whose subscriptions are billed as an in-app purchase through the Apple App Store (iTunes) do not have access to the ExpressVPN 30-day money-back guarantee.

Instead, users can request refunds through the App Store, which are issued solely at the discretion of Apple Support.

Read more about ExpressVPN’s 30-day money-back guarantee here.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to get a refund

1. Log into the ExpressVPN+ portal. If prompted, enter your email and click Send Code.
2. Click the Profile icon in the upper-right corner, then select Account & Billing.
3. Next to Payment History, click View Payments to see your list of invoices.
4. Click the invoice and select Contact Support.
5. Add the reason for the request, then select Submit.

If you are eligible for a refund but have issues with the steps above, contact the ExpressVPN Support Team for immediate assistance.

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