How to use ExpressVPN on Windows 10 Mobile

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This tutorial guide will walk you through the steps to set up a VPN on your Windows 10 Mobile using the L2TP and PPTP protocols.

NOTE: ExpressVPN recommends using L2TP over PPTP because it is more secure.

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Find your ExpressVPN account credentials
Add a new VPN connection
Set up an L2TP VPN connection
Fix the L2TP problem
Set up a PPTP VPN connection
Connect to the VPN server
Disconnect from the VPN server


Find your ExpressVPN account credentials

In order to use ExpressVPN on your Windows Phone, you will need to set up a new VPN profile. To set up a VPN profile, you will need a server address, your account credentials, and the IPSec pre-shared key. This section of the tutorial will show you how to find all of this information.

Open the Welcome Email you received when you signed up for ExpressVPN. Tap the link in the email.

open the welcome email

If you can’t find the link, log in to your account here .

sign in to our website

Once you’ve opened the link in the welcome email or logged into the website, tap on Set Up ExpressVPN on the Active Subscriptions page.

tap-setup-expressvpn

Tap on Manual Config on the left side of the screen and then select PPTP & L2TP-IPSec on the right. This will show you your usernamepassword, and a list of server addresses around the world.

Please note this information as you will need it to set up your VPN connection for L2TP and PPTP.

tap to copy activation code

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Add a new VPN connection

To add a new VPN connection, we will go into your phone’s settings. Swipe down from the top to reveal the menu. Tap the VPN tile.

select vpn from windows 10 mobile menu

In the VPN options menu, tap the plus sign (+) to add a VPN connection.

add a vpn connection to windows 10 mobile

Now let’s add an L2TP or PPTP VPN connection. (Note: we recommend L2TP over PPTP because it is more secure.)

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Set up an L2TP VPN connection

To set up an L2TP VPN connection, you will need your server addressusername and password, and IPSec pre-shared key from earlier.

In the “Add a VPN connection” menu, select or enter the following information: the

VPN provider: Windows (built-in)
Connection name: [select a name of your choice]
Server name or address: [ExpressVPN server address]
VPN type: L2TP/IPsec with pre-shared key
Pre-shared key: [pre-shared key]
Type of sign-in info: Username and password
Username: [ExpressVPN username]
Password: [ExpressVPN password]

Make sure you check Remember my sign-in info, then tap Save.

add an L2TP vpn connection to windows 10 mobile

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Fix the L2TP problem

NOTE: In our build of Windows 10 Mobile, we noticed that after setting up an L2TP VPN connection, the pre-shared key would get modified and create problems while connecting.

To solve this problem, tap the name of your VPN connection, then tap Properties.

go to VPN connection properties

In the Connection properties menu, tap Edit.

edit VPN connection properties

On the next screen, re-enter the pre-shared key from earlier, then tap Save.

re-enter the pre-shared key

Return to the main VPN screen and try connecting again.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Set up a PPTP VPN connection

NOTE: We do not recommend using PPTP unless absolutely necessary. PPTP offers only minimal security. Use L2TP if you can.

To set up a PPTP VPN connection, you will need your server addressusername, and password from earlier.

In the “Add a VPN connection” menu, select or enter the following information: the

VPN provider: Windows (built-in)
Connection name: [select a name of your choice]
Server name or address: [ExpressVPN server address, which you obtained earlier]
VPN type: Point to Point Tunnelling Protocol (PPTP)
Type of sign-in info: Username and password
Username: [ExpressVPN username, which you obtained earlier]
Password: [ExpressVPN password, which you obtained earlier]

Make sure you check Remember my sign-in info, then tap Save.

add a PPTP VPN connection to windows 10 mobile

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Connect to the VPN server

In the VPN menu, you will now see that your VPN connection has been added. Tap the name of the new VPN connection, then tap Connect.

Awesome! You can now access the Internet privately and securely!

connect to VPN on windows 10 mobile

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Disconnect from the VPN server

To disconnect from ExpressVPN, tap the name of the VPN connection, then tap Disconnect.

disconnect from VPN on windows 10 mobile

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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