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This guide is for UK users who are unable to stream BBC iPlayer while connected to the VPN.

After each step, check whether the issue is fixed before proceeding to the next section.

Note: ExpressVPN is a privacy and security service and must not be used for copyright infringement. Use of the service to access, stream, or download content in violation of copyright laws, to circumvent geographic restrictions imposed by content providers, or to engage in any other unlawful activity is strictly prohibited and constitutes a breach of our Terms of Service. Users are solely responsible for ensuring their use of the service complies with all applicable laws, regulations, and third-party terms.

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1. Change server location
2. Stream BBC iPlayer in a web browser
3. Contact support

1. Change server location

If you are a UK user having issues streaming BBC iPlayer, try changing to these different VPN server locations in the following order:

  1. UK – East London
  2. UK – Dockland
  3. UK – London
  4. UK – Wembley
  5. UK – Midlands

Below are instructions for changing your VPN server location on:

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Stream BBC iPlayer in a web browser

Try streaming BBC iPlayer from your web browser by going to https://www.bbc.co.uk/iplayer.

If you are having issues streaming BBC iPlayer from your browser while connected to the VPN:

  1. Try changing to these different VPN server locations in the following order:
    • UK – East London
    • UK – Dockland
    • UK – London
    • UK – Wembley
    • UK – Midlands
  2. If you are still experiencing problems, try signing out of your BBC iPlayer account and clearing your cache and cookies. To clear your cache and cookies on Chrome:
    1. Sign out of your BBC iPlayer account.
    2. ClickVertical ellipsis.in the top right-hand side of your Chrome browser window > Delete Browsing Data…
    3. Under Time range, select All time.
    4. Check the boxes for Cookies and other site data and Cached images and files.
    5. Click Delete data.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Contact Support

If you are still unable to stream BBC iPlayer while connected to the VPN, contact the ExpressVPN Support Team anytime by clicking or tapping on the chat box at the bottom right-hand corner of your screen.

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