Get ExpressVPN
  • My Account
  • Get Started Setup
    • Français
    • Deutsch
    • Español
    • Русский
    • Português
    • Norsk bokmål
    • Italiano
    • 한국어
    • ภาษาไทย
    • Türkçe
    • Nederlands
    • Svenska
    • Suomi
    • polski
    • 日本語
  • What is VPN?
    • Benefits
    • Browse Anonymously
    • Unblock Websites
    • Unlimited Streaming
    • Hide Your IP
    • Features
    • 160 VPN Locations
    • Best-in-Class Encryption
    • VPN Speed Test
    • TrustedServer Technology
    • Kill Switch
    • Zero-Knowledge DNS
    • Split Tunneling
    • Privacy Safeguards
  • Products
    • Desktops & Laptops
    • Windows
    • Mac
    • Linux
    • Smartphones & Tablets
    • iOS
    • Android
    • Home & Office Networking
    • Router
    • Browser Extensions
    • Chrome
    • Firefox
    • Tools
    • What Is My IP?
    • DNS Leak Test
    • WebRTC Leak Test
    • Password Generator
    • See All Apps
  • Support
  • Blog
  • My Account
  • English
    • Français
    • Deutsch
    • Español
    • Русский
    • Português
    • Norsk bokmål
    • Italiano
    • 한국어
    • ภาษาไทย
    • Türkçe
    • Nederlands
    • Svenska
    • Suomi
    • polski
    • 日本語
  • Get Started Setup
  • Français
  • Deutsch
  • Español
  • Русский
  • Português
  • Norsk bokmål
  • Italiano
  • 한국어
  • ภาษาไทย
  • Türkçe
  • Nederlands
  • Svenska
  • Suomi
  • polski
  • 日本語

> Support / Troubleshooting / How to cancel your ExpressVPN subscription

Troubleshooting

How to cancel your ExpressVPN subscription

Last updated: September 19, 2019

stuck need help

Need help now?

Talk to a Human
change account settings

Need to change your account settings?

Manage My Account

This article will explain how to cancel your ExpressVPN subscription before the renewal date. You can also learn more about ExpressVPN subscription details and the ExpressVPN 30-day money-back guarantee.

For example: If you have signed up for a six-month subscription and perform the steps below, your subscription will end and won’t renew at the end of the six months. (You will still be able to use ExpressVPN until the expiration date.)

Important: Before you cancel your subscription because of difficulty accessing certain online services, please contact the ExpressVPN Support Team via live chat to make sure you have tried the appropriate solutions first.

Please note you cannot cancel your subscription within the ExpressVPN app.

For customers paying with credit card or PayPal

Important: Customers paying with credit card or PayPal will not see Manage settings if they have already turned off automatic renewal. For further assistance, please contact the ExpressVPN Support Team via live chat.

To cancel your subscription:

  1. Sign in to your account.
  2. Under Subscription, you will see your subscription length and renewal date.
  3. Click on Manage settings. You will be directed to the Automatic Renewal Settings page. Select Turn off automatic renewal and confirm your choice on the next two pages.
  4. When you reach the page that says “Automatic Renewal is now OFF for Subscription…,” your subscription will be canceled, and you will not be billed at the end of your subscription cycle. (You will still be able to use ExpressVPN until the expiration date, and if you change your mind, you can turn automatic renewal back on at any time.)

Important: Customers who use PayPal’s IPN service will need to cancel IPN too. This is separate from canceling automatic renewal on ExpressVPN.

Need help? For any other subscription questions, please contact the ExpressVPN Support Team via live chat.

For customers paying with BitPay or Paymentwall

Customers paying with BitPay or Paymentwall will not see the Manage settings link. If you paid for your subscription via BitPay or Paymentwall, your subscription will automatically end on the subscription date.

Need help? For any other subscription questions, please contact the ExpressVPN Support Team via live chat.

Was this article helpful?675 218
Sorry about that!
Submit Feedback
Chat with a human now
Contact Support now
Undo

Related Articles

Accounts

  • Automatic renewal payment failed
  • Cancel your ExpressVPN subscription
  • Change your ExpressVPN password
  • ExpressVPN iOS free trial or subscription expiring
  • Find account credentials for manual configuration
  • Find your ExpressVPN activation code
  • Get an ExpressVPN Volume License Account
  • Get your ExpressVPN payment invoice
  • Purchase additional ExpressVPN accounts
  • Renew your ExpressVPN account
  • Reset a lost or forgotten password
  • Retrieve or change your ExpressVPN email address
  • Update your ExpressVPN credit card information
Was this article helpful?675 218
Sorry about that!
Submit Feedback
Chat with a human now
Contact Support now
Undo
Products
VPN for Mac VPN for Windows VPN for iPhone and iPad VPN for Android VPN for Linux VPN for Routers VPN Chrome Extension VPN Firefox Extension VPN Server Locations Get ExpressVPN
Learn More
What Is VPN? Top 5 VPN Uses How-To Privacy Guides Stream Live Events Stream Sports Blog
Tools
What Is My IP? DNS Leak Test WebRTC Leak Test Password Generator 10-Step Security Check
About ExpressVPN
Plans and Pricing Features Press Careers Terms of Service Money-Back Guarantee
Programs
Refer a Friend Affiliates $5,000 Scholarship
Help
Support Center VPN Setup Tutorials FAQ Contact Us
Manage My Account
Sign In
English
  • Français
  • Deutsch
  • Español
  • Русский
  • Português
  • Norsk bokmål
  • Italiano
  • 한국어
  • ภาษาไทย
  • Türkçe
  • Nederlands
  • Svenska
  • Suomi
  • polski
  • 日本語
© 2019 ExpressVPN. All rights reserved.
Live Chat