Connection Progress Stuck Halfway

To use our apps and configurations, please sign up for an ExpressVPN account first.

If you are connecting to a server location, you might see your connection progress stuck at halfway for an extended period of time:

expressvpn connecting

This is likely because your ExpressVPN subscription has expired.


Preliminary Checks:

  1. Exit (or quit) ExpressVPN on your device and then reopen the app. Try to connect to a different server location after relaunching the app. If you are able to connect to a different location, try connecting to the original location again. If you encounter a problem, there might be a problem with the original location you tried connecting to.
  2. Restart your device and relaunch ExpressVPN. Try to connect to a different server location after relaunching the app. If you are able to connect to a different location, try connecting to the original location again. If you encounter a problem, there might be a problem with the original location you tried connecting to.
  3. Sign in to your ExpressVPN account and check if your subscription has expired:
    1. If you see that your subscription has not expired, select Set Up ExpressVPN to download the latest version of ExpressVPN. Next, set up your ExpressVPN app and then connect to a server location.
    2. If your subscription has expired, you will need to renew your ExpressVPN subscription. Please see the steps below.

If the above steps did not resolve the problem or you see that your subscription has expired:

Click Cancel to terminate the connection attempt.

expressvpn cancel connection

Renew your ExpressVPN subscription. If you are having trouble doing so, please contact the ExpressVPN Support Team for immediate assistance.

After renewing your subscription, download the latest version of ExpressVPN. You can do this by signing in to your account, selecting Set Up ExpressVPN, and following the on-page instructions to download your app.

Connect to a server location. If you still encounter problems:

Click Cancel to terminate the connection attempt.

Click on the hamburger menu (≡) to access the Options menu.

Inside the General tab of Options, click Enter Activation Code.

expressvpn windows enter activation code

Enter your active activation code (by signing in to your account and selecting Set Up ExpressVPN) and then click OK.

When the activation is complete, you will see the “Success!” screen. Click Start using the app to begin using ExpressVPN.

start using windows app

For instructions on connecting to a server location, see here.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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