VPN Connection Suddenly Dropped

Last updated: July 20, 2018

This troubleshooting guide is for users seeing the VPN connection has unexpectedly dropped screen.

To proceed, click on the screen that shows the message you are seeing:

VPN connection unexpectedly dropped (no Network Lock)

Click or tap on cancel to stop the reconnection attempt
Try to access any website with your default internet connection. If you are able, proceed to step 3. Otherwise, proceed to step 5
Connect to a different ExpressVPN server location and then try to use the internet as normal. Instructions can be found here
If step 3 does not work, change your VPN protocol and then try to use the internet as normal. Instructions can be found here
There is likely a problem with your default internet connection

Click or tap on cancel to stop the reconnection attempt
Disable Network Lock. Instructions can be found here
Try to access any website with your default internet connection. If you are able, proceed to step 4. Otherwise, proceed to step 6
Connect to a different ExpressVPN server location and then try to use the internet as normal. Instructions can be found here
If step 4 does not work, change your VPN protocol and then try to use the internet as normal. Instructions can be found here
There is likely a problem with your default internet connection