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If your VPN is constantly getting disconnected, follow the steps below to resolve the issue.

VPN disconnection problems may have to do with your device, operating system, or connection type. For the most efficient resolution process, contact the ExpressVPN Support Team.

Preliminary check: Make sure you’re not connected to another VPN before proceeding to the steps below. Ideally, disconnect and close any other VPN programs you have before using ExpressVPN.

Step 1: Check firewall and antivirus

Your firewall, antivirus, or anti-spyware program may be affecting your connection. To test this, disable these programs, then reconnect to ExpressVPN.

If disabling the programs resolves the issue, you’ll need to add ExpressVPN as an exception before you enable them again.

If the problem persists, move to Step 2.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Step 2: Connect to the server location nearest to your geographic location

If this resolves the issue, the problem is with the server location you originally tried to connect to.

If the problem persists, move to Step 3.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Step 3: Change your VPN protocol

Often, the connection will work better when TCP is used instead of UDP. For help, see instructions on:

If the problem persists, move to Step 4.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Step 4: Switch to a different network

Try using a different network, such as a public Wi-Fi connection, to see if the connection problem is with your current internet service.

If the problem persists, move to Step 5.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Step 5: Disable battery saving (Android only)

Some users may experience connection issues with the ExpressVPN app. Possible issues include:

  • Unexpected VPN disconnections
  • Failure to connect automatically on device startup (even if Connect on Android startup is enabled)

To resolve these issues, you can disable battery saving for ExpressVPN.

If you’re on a Samsung Android device:

  1. Go to SettingsAppsExpressVPN Battery Optimise battery usage
  2. Toggle power saving for ExpressVPN off

If you’re on a OnePlus device:

  1. Go to System Settings > Apps > Gear Icon > Special Access > Battery Optimization
  2. Disable power saving for ExpressVPN

Alternatively:

  1. Go to Phone Settings > Battery > Battery optimization
  2. Switch to the All apps list. From the dropdown at the top, tap on ExpressVPNDon’t optimize

If you’re on another Android device:

  1. Go to SettingsApp & notifications > Special access Ignore battery optimisation. You can also use your device’s built-in search function to find this menu.
  2. Select ExpressVPN. If you don’t see ExpressVPN, make sure you are using the All apps view instead of the Not optimised view.
  3. Select Allow (or the option that ensures ExpressVPN is not optimized). ExpressVPN will now be exempt from battery-saving rules on your device.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Step 6: Update your ExpressVPN app

  1. Sign in to your ExpressVPN account
  2. Select Set Up ExpressVPN
  3. Select your device platform
  4. Select Download to download the latest version of ExpressVPN for your device platform
  5. Set up and connect your ExpressVPN app

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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