24/7 live chat support from ExpressVPN

Comments

• M Mansoor alzedjali
  2013-06-09 04:13:09

  Tnx

• B Burkhard Morgeneyer
  2013-08-30 12:36:44

  I miss the download link for express vpn, since the old link is expired.

  • Jerome
    2014-02-26 03:32:08

    Hi Burkhard, your setup information (i.e. download links, activation code) can be easily retrieved by logging-in to our website, and then clicking on the "Setup Your VPN Account" link for your active subscription.

• B Bassam
  2013-11-16 21:08:06

  I have deleted express vpn program from my laptop . my subscription is still valid. can you please tell me how to restore it . my email: pali_78@hotmail.com

  • Jerome
    2014-02-26 04:56:39

    Hi Bassam, your setup information (i.e. download links, activation code) can be easily retrieved by logging-in to our website, and then clicking on the “Setup Your VPN Account” link for your active subscription.

• M Mircea
  2014-02-23 06:21:17

  The money are gone but i don t have my G byte. What i have to do??!!

  • Jerome
    2014-02-26 01:44:07

    G byte? You may have signed up with another VPN provider. We do not offer data plans.

• F FrancisL
  2015-12-26 08:27:45

  Hi I accidentally input the wrong email address on sign in. I pressed back on the browser before I could copy the activation code. Can you please resend the activation email. The hotmail account did not exist. Thanks.

  • ExpressVPN
    2015-12-27 12:29:33

    Hi, Francis. Can you please contact our Support Team via our website? We'll be able to help you out from there and sort this all out! https://blog.expressvpn.com/support/#open-chat Thank you!

• P PIAOWAKA WINDWOLF
  2016-01-17 23:02:19

  I PURCHASED EXPRESS VPN 12.95 A MONTH AND I CAN'T SET THIS UP. I HAVE FOLLOWED ALL OF YOUR INSTRUCTIONS ON YOUR WEBSITE TO NO AVAIL. I DID NOT GET THE EMAIL WITH THE DOWNLOAD SO THAT MIGHT BE THE PROBLEM THIS ONE: ExpressVPN_Windows_PPTP_and_L2TP_Dialers.zip. SO PLEASE SEND IT TO ME AND THE APP TOO. SO I HAVE BOTH OF THEM. I WENT INTO MY ACCOUNT ON HERE AND MOST OTHERS HAVE THE DOWNLOAD IN YOUR ACCOUNT. YOURS DID NOT. SO THIS IS NOT WORKING FOR ME. YOUR SUPPORT IS JUST NOT THERE AND I STAYED UP AND YOUR SUPPORT WAS STILL NOT THERE. YOU NEED TO WORK ON YOUR SUPPORT FOR OTHER COUNTRIES. SO I NEED HELP WITH SETTING THIS UP OR I WILL CANCEL AND GO TO ANOTHER VPN. MY FRIENDS SAY THAT YOURS IS EXCELLENT, BUT I DO NOT SEE THAT IF YOU CAN'T EVEN GET IT SET UP. I AM SETTING IT UP ON WIN XP PRO 32 BIT. PLEASE HELP ME. THANKS. PIA

  • jerome
    2016-01-18 07:43:32

    Hello, please get in touch with Support.

    • A Anthony
      2016-01-27 18:53:18

      Wher hs the live chat service gone?

• m maximo
  2016-01-23 06:24:43

  I cancel my VPN YESTODAY how long dose it take so I can get my money back .(VPN) STELL ON WHAN DOSE IT STOP

  • jerome
    2016-01-23 09:52:45

    Hi Maximo, it should take at least 5 to 7 business days for the refund to get fully processed.

• O Omar Anthony Davis
  2016-01-26 09:27:12

  Good day, I came across your service and I'm interested in using. However, I have a few questions regarding using it with my home network; I have multiple devices connected via WiFi including and Amazon Fire stick. What I'd really like to know is: (1) My router is an Arris TG1672, do you support it and if yes what would be the set up procedure? (2) We use our Amazon Fire TV for streaming, but the content received from Netflix within the Caribbean where we live isn't as complete as in the continental United States. Can a router set up be used with your service so that our entire network is unblocked or do we need to use a setup for each individual device? This is considering we may use the Fire TV for Netflix, as well as other tablets and Android phones, or even the smart tv's built in apps. Thanks in advance, any information would be greatly appreciated!

  • jerome
    2016-01-26 17:40:52

    Hi Omar, Your router model doesn't appear to be on our list of supported routers. However, if your router supports OpenVPN or PPTP protocol, then it may be possible to setup ExpressVPN on it. In case your router doesn't have native VPN support. You may also have your Fire TV utilize the VPN via Virtual Router method.

• b billy
  2016-02-18 22:04:58

  very wonderful live online chatting

• F Florante
  2016-03-04 18:49:58

  what happened to the live chat?

  • jerome
    2016-03-07 18:11:46

    Hello, please get in touch with Support.

• F Fletcher
  2016-03-14 18:18:35

  how do i cancel my subscription?

  • jerome
    2016-03-14 18:37:37

    Hello, for any specific question like this, please get in touch with Support.

• s sharad
  2016-05-02 20:59:33

  Hello , i have a express VPN Account. how can i know the webpages opened from my iphone device using VPN Express, as the history is always cleared. Can you help me find out ?

  • jerome
    2016-05-06 09:22:19

    Hello, for any specific question like this, please get in touch with Support.

• j john
  2016-06-25 05:28:05

  i cannot longer see the Ireland location on my vpn...i cannot connect to ireland like i did earlier ..because now i cant fine the locator or name Ireland on the vpn

  • Johnny 5
    2016-06-28 10:12:07

    Hi John, please get in touch with the live chat team directly, and they will get you sorted.

• C Codruta
  2016-08-24 03:53:40

  Hello, I didn't receive the confirmation email so I don't have an usernabe and a password. What should I do to receive it again?

  • Johnny 5
    2016-08-24 09:36:26

    Hi Codruta, please get in touch with support. They'll be able to help you out.

• B Bukowski
  2017-02-20 19:06:11

  I have purchased a subscriptionfor 1 year, but it expired in 6 months, what happened for it?

  • Johnny 5
    2017-02-21 10:42:32

    Hi Bukowski, you can get in touch with support by clicking here.

• J James williams
  2017-03-14 16:42:49

  Im james wiiliams..im here now in the philippines..there is a mistake happen in the metrobank when i disposed money..but they already return it to the direct express.the problem is i cant contact the costumer service and also i cant log in to my direct express account because i forgot my old password.

• l live
  2018-11-30 20:42:47

  Great live chat support, except that you cant even access it. When the live chat button is clicked.. nothing happens. Nothing.

  • Johnny 5
    2018-12-03 16:04:30

    Hi live, sorry you can't access the chat. Could I ask which device and OS you use?

• A Astrid
  2020-05-19 10:10:28

  Hello, I paid a subscription for $8 a month for $99 a year and I need my money back because I just wanted to try the service first not pay it all immediately.

  • Lexie
    2020-06-19 14:40:28

    Hi! For cancellations and refunds, please contact support!

• A Alan Barton
  2023-12-24 09:35:14

  Have used your VPN account for the last two days to watch live UK tv without problems. Today I keep saying on my fire stick it is unable to connect to the internet however I have a signal and all my other devices have a signal. What might the issue be please?

  • Vanessa Ko
    2023-12-28 04:01:09

    Hi, there are a few things you could try. -Change to a different UK server location. -Relaunch the streaming service you're using. -Restart the streaming console (such as Apple TV). -Try watching something on a different streaming service, then going back to the one you wanted to use.

• L LEIRE
  2025-01-01 20:09:11

  I cancelled my subscription 15 days ago and I have not received a refund yet

  • Vanessa Ko
    2025-01-13 04:29:18

    Hello, sorry to hear about that - please reach out to our Support team by live chat on our website to get help.