Last Updated: [last-modified]
ExpressVPN 4.6.1 is now available in the App Store!
You can now download ExpressVPN 4.6.1 from the App Store.
We’ve fixed the auto-reconnect bug and everything should be working fine now! ??
Once again, we are sorry for the problems you may have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise many of you count on ExpressVPN to stay connected. So thank you very much for your patience. You guys are the best! ! ?✌
UPDATE! 25 September 2015
Hi, everybody. Unfortunately, v4.6 still has a few bugs in it. We are working hard to get the fix into the App Store ASAP. We will keep you posted about how to fix it. We are very sorry for the inconvenience, and thank you sincerely for your patience.
UPDATE! 21 September 2015
ExpressVPN v4.6 is now available for download from the App Store. Please download it at your convenience. We’ve gotten rid of the bugs! 🙂
Thank you for your patience, and sorry for the inconvenience!
Did you just upgrade your iPhone or iPad to iOS 9?
We have discovered a bug that happens when you try to connect to ExpressVPN after updating your iPhone or iPad to iOS 9.
We are working on an update to fix this right now. You will be notified of the update by an App Store notification. You can also follow us on Twitter and Facebook for the most up-to-the-minute announcements.
In the meantime, please follow the instructions below to get the app working again. Sorry for the inconvenience!
Note: You only need to run through these steps once to get rid of the error message.
If you just upgraded your iPhone or iPad to iOS 9, you will encounter this error message when you first try connecting in the ExpressVPN app:
Don’t worry! We’ll show you how to fix it now. 🙂
In the ExpressVPN app, tap the question mark (?) to enter the app’s settings menu
Under SETTINGS, tap Reinstall connection profile.
You will see this “Install Settings” message. Tap Ok.
You will see the following message: ‘“ExpressVPN” Would Like to Add VPN Configurations.’ Tap Allow.
If your device is protected with a passcode or Touch ID, you will be taken into your device’s VPN settings. To add the VPN configuration, use your Touch ID fingerprint or enter your passcode.
If your device is not protected with a passcode or Touch ID, skip to the next step.
In the main menu of the ExpressVPN app, tap Connect.
You will see an error message that says, “No VPN Profile found.” This is a bug. Just tap OK.
Now tap Connect again.
You are now connected to the VPN server. Awesome!
We hope this blog post has been helpful for you, and we are sorry for the inconvenience caused by the bug.
Safe and happy browsing! 😀
If you have any questions, please contact a support agent through Live Chat on our site.