How to Fix the Bug in ExpressVPN for iOS 9

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Last Updated: Jun 3, 2016 @ 12:02 pm

ExpressVPN 4.6.1 is now available in the App Store!

You can now download ExpressVPN 4.6.1 from the App Store.

We’ve fixed the auto-reconnect bug and everything should be working fine now! ??

download expressvpn 4.6.1 from the app store

Once again, we are sorry for the problems you may have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise many of you count on ExpressVPN to stay connected. So thank you very much for your patience. You guys are the best! ! ?✌

UPDATE! 25 September 2015

Hi, everybody. Unfortunately, v4.6 still has a few bugs in it. We are working hard to get the fix into the App Store ASAP. We will keep you posted about how to fix it. We are very sorry for the inconvenience, and thank you sincerely for your patience.

UPDATE! 21 September 2015

download expressvpn 4.6 from the app store

ExpressVPN v4.6 is now available for download from the App Store. Please download it at your convenience. We’ve gotten rid of the bugs! 🙂

Thank you for your patience, and sorry for the inconvenience!

Did you just upgrade your iPhone or iPad to iOS 9?

iPad users ** CLICK HERE IF YOUR LOCATION PICKER IS BROKEN **

We have discovered a bug that happens when you try to connect to ExpressVPN after updating your iPhone or iPad to iOS 9.

We are working on an update to fix this right now. You will be notified of the update by an App Store notification. You can also follow us on Twitter and Facebook for the most up-to-the-minute announcements.

In the meantime, please follow the instructions below to get the app working again. Sorry for the inconvenience!

Note: You only need to run through these steps once to get rid of the error message.

iPad users ** CLICK HERE IF YOUR  LOCATION PICKER IS BROKEN **

The Bug

If you just upgraded your iPhone or iPad to iOS 9, you will encounter this error message when you first try connecting in the ExpressVPN app:

vpn connection error

Don’t worry! We’ll show you how to fix it now. 🙂

The Fix

In the ExpressVPN app, tap the question mark (?) to enter the app’s settings menu

tap the question mark

 

Under SETTINGS, tap Reinstall connection profile.

reinstall connection profile

You will see this “Install Settings” message. Tap Ok.

install settings

You will see the following message: ‘“ExpressVPN” Would Like to Add VPN Configurations.’ Tap Allow.

add vpn configurations

If your device is protected with a passcode or Touch ID, you will be taken into your device’s VPN settings. To add the VPN configuration, use your Touch ID fingerprint or enter your passcode.

If your device is not protected with a passcode or Touch ID, skip to the next step.

authenticate with touch id or enter your passcode

In the main menu of the ExpressVPN app, tap Connect.

connect to expressvpn

You will see an error message that says, “No VPN Profile found.” This is a bug. Just tap OK.

no vpn profile found

Now tap Connect again.

connect to expressvpn

You are now connected to the VPN server. Awesome!

connection success!

We hope this blog post has been helpful for you, and we are sorry for the inconvenience caused by the bug.

Safe and happy browsing! 😀

iPad users ** CLICK HERE IF YOUR  LOCATION PICKER IS BROKEN **

Questions?

If you have any questions, please contact a support agent through Live Chat on our site.

45 COMMENTS

  1. No difference with your bug fix. VPN works fine, but auto connects to New York. No way to change it. When you click location……location appears in top left hand corner with no option to be able to change from New York…..I’m missing my favorite shows from Uk this evening
    Hurry up!!!!!!!!!

    • Hi, Chris,

      If you’re still here, just wanted to let you know that ExpressVPN 4.6.1 is now in the App Store. We’ve fixed the auto-reconnect bug and everything should be working fine now!

      Once again, we’re sorry for the problems you have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise you count on ExpressVPN to stay connected. So thank you very much for your patience.

      — Your friends at ExpressVPN

  2. exact same thing. I want to connect to the U.S. and will only let me connect to the UK. I’m 4 days into my 30 days with money back guarantee and I am not at all impressed. I’ve had a glitch every single day. And, now I can’t get my iPad to work with the VPN at all. Having a link to the UK does not allow me to do anything, not my banking, not personal business, not even watch television. It has sucked 90 minutes of my time trying to fix, talking to someone on chat who was an utter waste of my time and provided no help. Unless this is fixed in the next day or so, I’m taking my business elsewhere.

    • Hi, Jen. We hear you loud and clear. We’re sorry you’ve been having issues, and we’re sorry we weren’t able to help you on the chat.

      Not sure if you’ve been advised to try this out already, but you could try setting up your iPad with our Express Manual Configuration. Here’s a step-by-step tutorial that should take you no longer than 5 minutes to go through: https://www.expressvpn.com/support/vpn-setup/manual-config-for-ios-with-express-manual-setup-l2tp/

      Once you’ve set it up, you should be able to access our server cluster in the United Kingdom and keep going about your daily business.

      Again, we sincerely apologize for the trouble you’ve been having, and I hope this helps.

      • I should add that using our Express Manual Setup means you’d be connecting/disconnecting from our VPN servers via your iPad’s settings rather than via the ExpressVPN app.

        We know this isn’t ideal, but it’s a way to stay connected while we get our app update into the App Store.

    • Hi, Jen.

      Just wanted to let you know that ExpressVPN v4.6 is now in the App Store, and it works with the iPad. Sorry for the trouble, and thank you very much for your patience.

    • Hi, Jen,

      If you’re still with us… I just wanted to let you know that ExpressVPN 4.6.1 is now in the App Store. We’ve ironed out all the bugs and everything should be working fine now!

      Once again, we’re sorry for the problems you have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise you count on ExpressVPN to stay connected. So thank you very much for your patience.

      — Your friends at ExpressVPN

    • Hi, Gerald, the app should work for iOS 8.

      What do we think about VPN services? We think our VPN service is awesome! We have a suite of user-friendly apps for Windows, Mac, Android, and iOS, along with manual configurations for routers, gaming consoles, Apple TV, and so on. We have server connections all over the world. Best of all, our customer support team is superb.

      That website is certainly helpful for research.

    • Hi, Riley,

      Just wanted to let you know that ExpressVPN 4.6.1 is now in the App Store. We’ve fixed the auto-reconnect bug and everything should be working fine now!

      Once again, we’re sorry for the problems you may have encountered since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise you count on ExpressVPN to stay connected. So thank you very much for your patience.

      — Your friends at ExpressVPN

  3. Hi

    I did all the steps for getting this to work on my iOS 9 and I’m still in Canada! We have horrible shows I need the USA! Pls help?? I just got this program!!!

    • Hi, Frances.

      Let’s get this working for you. It sounds like you might be using an iPad. We know there is a bug in our iPad app, so here is our temporary workaround solution.

      Since the app is not working properly, I suggest you try setting up your iPad with our Express Manual Configuration. Setup is very easy and should take you no longer than 5 minutes to do: https://www.expressvpn.com/support/vpn-setup/manual-config-for-ios-with-express-manual-setup-l2tp/

      Using our Express Manual Setup means you’d be connecting/disconnecting from our VPN servers via your iPad’s settings rather than via the ExpressVPN app. We know this isn’t ideal, but it’s a way to stay connected while we get our app update into the App Store.

      Once you’ve set up the VPN configuration on your phone, you should be able to access our server clusters in the United States and watch the shows you want to watch.

      Sorry for the trouble. I hope this helps. Please contact us on Live Chat on our website if you run into any more trouble!

    • Hi, Frances,

      Just wanted to let you know that ExpressVPN v4.6 is now in the App Store, and it works with the iPad. Sorry for the trouble, and thank you very much for your patience.

  4. I followed the instructions completely. But it doesn’t work on my iPhone at all. I’m in China and now lost all my usual communication tools with friends and family back home in the UK

    • Hi, Simon.

      I’m sorry your connection’s not working properly. Can you please contact us via Live Chat on our website? Our support staff may be able to suggest alternative servers for you to connect to and/or help you tinker with your phone’s settings so you can get connected again.

      We know how frustrating it is to lose communication with everyone at home, so let’s get this sorted out ASAP.

    • Hi, Simon,

      Just wanted to let you know that ExpressVPN 4.6.1 is now in the App Store. We’ve fixed the auto-reconnect bug and everything should be working smoothly now!

      Once again, we’re sorry for the problems you have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise you count on ExpressVPN to stay connected. So thank you very much for your patience. We want to keep you connected to your friends and family back home!

      — Your friends at ExpressVPN

    • Hi, Richard,

      Just wanted to let you know that ExpressVPN 4.6.1 is now in the App Store. We’ve fixed the auto-reconnect bug and everything should be working fine now!

      Once again, we’re sorry for the problems you may have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise you count on ExpressVPN to stay connected. So thank you very much for your patience.

      — Your friends at ExpressVPN

  5. Hi! I already did the bug and do not work. I wanna to connect to Colombia or Mexico but in the manual configuration those countries are not there. Please need your help!! I live in Asia and my only conexion with netflix is this!…. When the new app fixed to ios9.0 will be ready?

    • Hi, Brayan.

      Sorry you are experiencing issues. Unfortunately we do not currently have manual configurations available for Colombia or Mexico.

      Here is one possible workaround if you have a Windows computer. You can set up VPN-protected Wi-Fi hotspot and connect your iPad to this hotspot. Here is the tutorial.

      Hope this helps. Once again, very sorry for the inconvenience.

    • Hi, Brayan,

      Just wanted to let you know that ExpressVPN v4.6 is now in the App Store, and it works with the iPad. Sorry for the trouble, and thank you very much for your patience.

  6. Hello
    I’ve followed the instructions to reinstall my vpn profiles, and after I’ve verified my fingerprint, it crashed and went back to the app,failed to reinstall the vpn profiles.

    • Hi, Edward. Sorry you are having trouble. Please get in touch with us via live chat on our website and we’ll get you sorted out ASAP!

  7. Hi There,

    I have been using ExpressVPN across ipad, iphone and mac. I am getting the following message in my mac:

    Check with the developer to make sure ExpressVPN works with this version of OS X. You may need to reinstall the application. Be sure to install any available updates for the application and OS X.

    Click Report to see more detailed information and send a report to Apple.

    The app does not even open, so I cannot do anything to fix it. Can you please advise?

    Many thanks.
    E

    • Hi, E.

      Thanks for writing us. Sorry you’re experiencing trouble. Can you please get in touch with our Support Team via Live Chat? Someone will be able to walk you through the reinstallation process. Thanks.

  8. Good evening everybody.

    I finally connect using the instructions (with iOS 9),
    but i noticed it “stalls” for some time my internet connections…

    Have a nice evening

    • Hi, Stelio,

      Thanks for writing to us.

      1. We’ve updated the app to version 4.6. It’s now available for download from the App Store, so please download the update at your convenience.
      2. If you’re still experiencing connectivity issues, please contact our Support Team and we’ll help you get sorted out ASAP.

      🙂

    • Hi, Stelio,

      Wanted to let you know that ExpressVPN 4.6.1 is now in the App Store. We’ve fixed the auto-reconnect bug and everything should be working properly now.

      Once again, we’re sorry for the problems you have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise you count on ExpressVPN to stay connected. So thank you very much for your patience.

      Have a great day! 🙂

      — Your friends at ExpressVPN

    • Hi, Fatih. Very sorry for the delayed response. Unfortunately, there are a couple of bugs in our app update. We are working on getting a fixed version into the App Store ASAP. Thank you for your understanding. Will keep you posted.

    • Hi, Fatih,

      Happy news! ExpressVPN 4.6.1 is now in the App Store. We’ve fixed the auto-reconnect bug and everything should be working smoothly now.

      Once again, we’re sorry for the problems you have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise you count on ExpressVPN to stay connected. So thank you very much for your patience. We are keen to keep you connected! 🙂

      — Your friends at ExpressVPN

  9. Hi,

    I am using ExpressVPN on my iPhone. Since iOS 9, I’ve downloaded the new version of the App and it connects fine. However, after 5 to 20 minutes, the VPN disconnects automatically.

    Is it normal ? In the previous iOS and App, I did not have this problem…

    Looking forward to hearing from you,

    Guillaume.

    • Hi Guillaume,

      Thanks for writing us. Sorry you’re experiencing trouble. Please get in touch with us via Live Chat on our website and someone will help you out.

    • Hi, Guillaume,

      Just wanted to let you know that ExpressVPN 4.6.1 is now in the App Store. We’ve fixed the auto-reconnect bug and everything should be working fine now!

      Once again, we’re sorry for the problems you have experienced since updating to iOS 9. We know how frustrating it is to have limited access to the Internet, and we realise you count on ExpressVPN to stay connected. Thank you very much for your patience.

      — Your friends at ExpressVPN

  10. Hey, I am in China Expressvpn works great on my PC but never on my iPhone, maybe you guys have problems with iOs stuff because I followed all the instructions and still no connexion on my phone !!

    • Hi, Amira. Sorry you are having a hard time!

      Have you tried changing the DNS servers on your phone? It might do the trick. We have a tutorial here. Since Google is blocked for you, we recommend using the other DNS servers.

      Hope this helps!

      If not, please get in touch with us via Live Chat on our website and we’ll help you out from there 😉

  11. “Hey, I am in China Expressvpn works great on my PC but never on my iPhone, maybe you guys have problems with iOs stuff because I followed all the instructions and still no connexion on my phone !!”—the same 2 me!!!!

    • Hi!

      I’m so sorry to hear you’re having trouble with your ExpressVPN iPhone app. I know how frustrating it is to have a bad Internet connection 🙁

      Please get in touch with our Support Team via live chat on our website and we’ll help you get connected ASAP!

  12. Dear Support,
    I’m several years with you! But now I have really big trouble, with my iPadAir2 it’s impossible to connect @any server! Connecting with my Mac to Italy Milan (Rome sometimes works) and Switzerland watching TV impossible because I’am in a foreign country! US ABC impossible to connect same message as for Switzerland! Can you help me out with this mess?
    Regards, Patric

    • Hi, Patric,

      I am very sorry for the delayed response, and for the trouble you have been experiencing! The Milano server location should be working properly now. Thank you for your patience and for sticking with us for all these years.

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