This article details the warranty information for the ExpressVPN Aircove and Aircove Go routers.

Jump to…

ExpressVPN Aircove Limited Warranty
ExpressVPN Aircove Go Limited Warranty


ExpressVPN Aircove Limited Warranty

This limited warranty applies if and only if you purchased the ExpressVPN Aircove AX1800 directly from ExpressVPN or via authorized partners listed on the ExpressVPN website. An ExpressVPN Aircove purchased from any other source or shipped outside the country where it was purchased is not covered by this warranty. For any queries or feedback for Aircove, reach out to https://www.expressvpn.com/support.

In this limited warranty, Express Technologies Limited warrants that, at the time of purchase, each new ExpressVPN Aircove is free from manufacturing defects in materials and workmanship under normal use, as defined in https://www.expressvpn.com/support/vpn-setup/aircove. This limited warranty is valid for one year from the date of original purchase. Express Technologies Limited does not warrant against normal wear and tear or damage caused by accident or abuse. For purposes of this insurance, this product is intended to be sold and used in the United States, Canada, United Kingdom, European Union, Australia, or New Zealand. Express Technologies Limited cannot guarantee that the product is compatible in other countries, or that it will meet the certification requirements of other countries for similar equipment.

This warranty is rendered null and void if any part of the router has been modified, including unauthorized modification, repair, or disassembly. The warranty is also rendered null and void by the use of any non-ExpressVPN firmware or from any inappropriate use, including but not limited to: inappropriate voltage input, dropping in liquids or on hard surfaces, usage in temperatures outside of 0-40°C, or storage in temperatures outside of -20~70°C.

For the latest details, refer to:

https://www.expressvpn.com/support/troubleshooting/aircove-warranty


Aircove regulatory information

FCC ID: 2A5HJ-AX1800

  1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 
    • This device may not cause harmful interference, and 
    • This device must accept any interference received, including interference that may cause undesired operation. 
  2. Changes or modifications not expressly approved by ExpressVPN could void the user’s authority to operate the equipment. 
  3. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and can emit radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 
    • Reorient or relocate the receiving antenna. 
    • Increase the separation between the equipment and receiver. 
    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
    • Consult the dealer or an experienced radio/TV technician for help. 

Radiation Exposure Statement 

This equipment complies with FCC/ISED/CE/UKCA radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 

Cet équipement est conforme aux limites d’exposition aux rayonnements radio fréquence FCC/ISED/CE/UKCA fixées pour un environnement non contrôlé. Cet équipement doit être installé et utilisé en respectant une distance minimale de 20 cm entre l’élément rayonnant et le corps. Cet émetteur ne doit pas être proche d’une autre antenne ou d’un autre émetteur ou fonctionner en conjonction avec ceux-ci.

The user manual for LE-LAN devices shall contain instructions related to the restrictions mentioned in the above sections, namely that:

  • The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
  • Le dispositif utilisé dans la bande 5150-5250 MHz est réservé à une utilisation en intérieur afin de réduire le risque de brouillage préjudiciable aux systèmes mobiles par satellite dans le même canal.

The functions of Wireless Access Systems including Radio Local Area Networks (WAS/RLANs) within the band 5150-5250 MHz for this device are restricted to indoor use only within all European Union countries. 

EU countries.

Hereby, Express Technologies Limited declares that the radio equipment type (ExpressVPN Aircove AX1800) is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.expressvpn.com/support/troubleshooting/aircove-doc 

Frequency bands: 2.4G WIFI:2.412-2.472GHz; 5G WIFI:5.15-5.25GHz 5.725-5.85GHz

Maximum output power: 2.4Gwifi: 19.9dBm; 5G wifi: 22.8dBm; 5.8G wifi: 13.9dbm


This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

  1. This device may not cause interference.
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

L’émetteur/récepteur exempt de license contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de license. L’exploitation est autorisée aux deux conditions suivantes:

  1. L’appareil ne doit pas produire de brouillage.
  2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

Manufacturer: Express Technologies Limited

Mill Mall, Suite 6, Wickhams Cay 1, Road Town, Tortola, British Virgin Islands
Regulatory logos.
Version 2.2

Power adapter information

 
AC adapter manufacturerShenzhen Shi Ying Yuan Electronics Co., Ltd.
AC adapter modelICP30A-120-1500
Input voltage100-240V~
Input AC frequency50/60Hz
Output voltageDC 12.0V
Output current1.5A
Output power18.0W
Average active efficiency87.0%
Efficiency at low load (10%)82.0%
No-load power consumption0.09W

ExpressVPN Aircove Go Limited Warranty

This limited warranty applies if and only if you purchased the ExpressVPN Aircove Go AXG1800 directly from ExpressVPN or via authorized partners listed on the ExpressVPN website. An ExpressVPN Aircove Go purchased from any other source or shipped outside the country where it was purchased is not covered by this warranty. For any queries or feedback for Aircove, reach out to https://www.expressvpn.com/support.

In this limited warranty, Express Technologies Limited warrants that, at the time of purchase, each new ExpressVPN Aircove Go is free from manufacturing defects in materials and workmanship under normal use, as defined in https://www.expressvpn.com/support/vpn-setup/aircove. This limited warranty is valid for one year from the date of original purchase. Express Technologies Limited does not warrant against normal wear and tear or damage caused by accident or abuse. For purposes of this insurance, this product is intended to be sold and used in the United States, Canada, United Kingdom, European Union, Australia, or New Zealand. Express Technologies Limited cannot guarantee that the product is compatible in other countries, or that it will meet the certification requirements of other countries for similar equipment.

This warranty is rendered null and void if any part of the router has been modified, including unauthorized modification, repair, or disassembly. The warranty is also rendered null and void by the use of any non-ExpressVPN firmware or from any inappropriate use, including but not limited to: inappropriate voltage input, dropping in liquids or on hard surfaces, usage in temperatures outside of 0-40°C, or storage in temperatures outside of -20~70°C.

For the latest details, refer to:

https://www.expressvpn.com/support/troubleshooting/aircove-warranty


Aircove Go regulatory information

FCC ID: 2A5HJ-AXG1800

  1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 
    • This device may not cause harmful interference, and 
    • This device must accept any interference received, including interference that may cause undesired operation. 
  2. Changes or modifications not expressly approved by ExpressVPN could void the user’s authority to operate the equipment. 
  3. Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates and can emit radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: 
    • Reorient or relocate the receiving antenna. 
    • Increase the separation between the equipment and receiver. 
    • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. 
    • Consult the dealer or an experienced radio/TV technician for help. 

Radiation Exposure Statement 

This equipment complies with FCC/ISED/CE radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20cm between the radiator and your body. This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. 

Cet équipement est conforme aux limites d’exposition aux rayonnements radio fréquence FCC/ISED/CE fixées pour un environnement non contrôlé. Cet équipement doit être installé et utilisé en respectant une distance minimale de 20 cm entre l’élément rayonnant et le corps. Cet émetteur ne doit pas être proche d’une autre antenne ou d’un autre émetteur ou fonctionner en conjonction avec ceux-ci.


The user manual for LE-LAN devices shall contain instructions related to the restrictions mentioned in the above sections, namely that:

  • The device for operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
  • Le dispositif utilisé dans la bande 5150-5250 MHz est réservé à une utilisation en intérieur afin de réduire le risque de brouillage préjudiciable aux systèmes mobiles par satellite dans le même canal.

The functions of Wireless Access Systems including Radio Local Area Networks (WAS/RLANs) within the band 5150-5250 MHz for this device are restricted to indoor use only within all European Union countries. 

EU countries.

Hereby, Express Technologies Limited declares that the radio equipment type (ExpressVPN Aircove Go AXG1800) is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: https://www.expressvpn.com/support/troubleshooting/aircove-doc 

Frequency bands: 2.4G WIFI:2.412-2.472GHz; 5G WIFI:5.15-5.25GHz 5.725-5.85GHz

Maximum output power: 2.4Gwifi: 19.9dBm; 5G wifi: 22.8dBm; 5.8G wifi: 13.9dbm


This device contains license-exempt transmitter(s)/receiver(s) that comply with Innovation, Science and Economic Development Canada’s license-exempt RSS(s). Operation is subject to the following two conditions:

  1. This device may not cause interference.
  2. This device must accept any interference, including interference that may cause undesired operation of the device.

L’émetteur/récepteur exempt de license contenu dans le présent appareil est conforme aux CNR d’Innovation, Sciences et Développement économique Canada applicables aux appareils radio exempts de license. L’exploitation est autorisée aux deux conditions suivantes:

  1. L’appareil ne doit pas produire de brouillage.
  2. L’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

Manufacturer: Express Technologies Limited

Mill Mall, Suite 6, Wickhams Cay 1, Road Town, Tortola, British Virgin Islands

Version 2.2

Power adapter information

 
AC adapter manufacturerDongguan Qun You Electronic Technology Co. Ltd
AC adapter modelGDB008W3-050400ZX
Input voltage100-240V~
Input AC frequency50/60Hz
Output voltageDC 5.0V
Output current4.0A
Output power20.0W
Average active efficiency83.0%
Efficiency at low load (10%)83.0%
No-load power consumption0.1W

Other languages

Was this article helpful?

We're sorry to hear that. Let us know how we can improve.

A member of our Support Team will follow up on your issue.