How to use Caller Identification in Identity Defender

Caller Identification is currently only available for Android users in the U.S. with an active Express Pro subscription.

Caller Identification is a feature in ExpressVPN’s Identity Defender suite that helps protect you from spam and scam calls. It can identify suspicious callers and either warn you or block them entirely based on your protection settings.

How to get Caller Identification

Caller Identification is available to Express Pro subscribers in the U.S. It’s part of the Identity Defender service and is currently available only on Android.

To sign up for and use Caller Identification:

1. Go to the ExpressVPN order page and choose Express Pro.
2. Select Get Express Pro to proceed.
3. Complete your order by entering your email address and payment details. You’ll now have access to Identity Defender and the Caller Identification feature as part of your ExpressVPN subscription.
4. Download and install the Identity Defender app on your Android device.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to set up Caller Identification

1. Open the Identity Defender app on your Android.
2. You should see a “New feature available” pop-up for Caller Identification. Tap Get Started.
   • If you do not see this pop-up, tap Caller ID from the home screen dashboard.
3. Tap Turn on.
4. Tap Set as Caller ID App.
5. Select the checkbox next to Identity Defender, then tap Set as default.
6. Tap Allow Call Management.
7. On the permission pop-up, tap Allow to let Identity Defender screen and manage incoming calls.
8. Choose whether you want Identity Defender to access your contacts. This helps prevent calls from people you know from being flagged as spam or scams:
   • Tap Allow Contacts to enable this option. On the next permission pop-up, tap Allow.
   • Tap Maybe Later to continue without allowing access to your contacts. On the next pop-up, tap Skip For Now.
9. Tap Done to finish setup.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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How to manage Caller Identification settings

You can turn call protection on or off, change your protection level, and review blocked numbers in the Identity Defender app.

1. In Identity Defender, tap Caller ID.
2. You will see the following settings and information:
   • Call Protection: Turn call protection on or off. This section also shows the number of calls screened and spam warnings in the last 7 days.
   • Protection level: Choose what happens when a call looks suspicious:
     • Warn me about spam and scams: Every call still rings. Identity Defender labels suspicious calls so you can decide whether to answer.
     • Block reported spam and scams: Silences calls known as spam or scams. Other calls still ring and are labeled when suspicious.
     • Block all suspected spam and scams: Blocks all calls that Identity Defender identifies as potential spam or scams, including those that have not been widely reported. This means it may occasionally block a call you wanted to receive.
   • Blocked Numbers: Shows the number of numbers you have blocked from the incoming-call screen. Tap this option to view your list of blocked numbers.
     • To unblock a number: Tap Unblock next to the number you want to allow calls from in future, then Unblock again.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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