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Important: ExpressVPN Keys is being gradually rolled out to all users on Windows, Mac, and Linux via a Chrome browser extension, and in the ExpressVPN app for iOS and Android.

This guide will show you how to change or reset your primary password. If you do not remember your primary password, you can reset your primary password with your recovery code by following the same steps below.

You can only change or reset your primary password using the ExpressVPN Keys Chrome extension and the ExpressVPN app for Android. This functionality is not available in the ExpressVPN app for iOS. Follow the instructions specific to your platform below:

ExpressVPN Keys Chrome extension:

  1. Install and set up the ExpressVPN Keys Chrome extension.
  2. Click the ExpressVPN Keys browser extension.
  3. Click Options > Settings > Change primary password.
  4. Enter your existing primary password, then click Verify.
    • If you do not remember your primary password: Click Need help > Use Recovery Code.
  5. Follow the instructions.

ExpressVPN app for Android:

  1. In the ExpressVPN app for Android, tap Options.
  2. Tap Settings > Security > Change primary password.
  3. Enter your existing primary password, then tap Verify.
    • If you do not remember your primary password: Tap Need help? > Use Recovery Code.
  4. Follow the instructions.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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