ExpressKeys browser extension
If your logins and other saved items (secure notes, files, and credit/debit card details) are not syncing properly across your devices, follow these steps and check if the issue is resolved after each step:
- Verify that the devices experiencing the syncing issue are connected to the internet.
- If you are connected to a network where internet access may be restricted, connect to a VPN.
- Use another device or connect to a different network.
- Check that the extension is up to date:
- Chrome: Go to chrome://extensions, turn on Developer mode, and if you see an Update button for ExpressKeys, click to update it.
- Firefox: Go to about:addons. Click the settings icon (gear) in the top-right, then select Check for Updates. Firefox will install any available extension updates.
- Sign out, reload the extension, then sign back into your ExpressKeys account.
- On a web browser, visit chrome://extensions in Chrome or about:addons in Firefox. Disable and enable the ExpressKeys extension.
- On the same page, remove the extension entirely, then reinstall it on Chrome or Firefox.
Need help? Contact our Support Team for immediate assistance.
ExpressKeys for Android or iOS
If your logins and other saved items (secure notes, files, and credit/debit card details) are not syncing properly across your devices, follow these steps and check if the issue is resolved after each step:
- Verify that your device is connected to the internet.
- If you are connected to a network where internet access may be restricted (e.g., a public Wi-Fi network), connect to a VPN.
- Download and install the latest version of the ExpressKeys app for Android or iOS.
- Sign out of the ExpressKeys app, then sign in again.
Need help? Contact our Support Team for immediate assistance.