How to use biometrics to unlock ExpressKeys

When you enable the biometric unlock feature, you can access your logins stored in ExpressKeys with your fingerprint or face instead of typing your vault password. This makes it even easier for you to take control of your password security.

Biometrics security in ExpressKeys

When you enable the biometric unlock feature, you can unlock ExpressKeys without entering your vault password and access your logins faster with your face or fingerprint.

ExpressVPN does not store your biometric data. Even when the biometric feature is enabled, your data is always encrypted with your vault password and protected at all times by zero-knowledge encryption.

Learn more about ExpressKeys biometric security for Android and iOS.

Need help? Contact our Support Team for immediate assistance.

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How to use biometrics in ExpressKeys for Android

Enable biometrics

To enable the biometric unlock feature, your device must include the most secure kind of biometric sensor (Class 3). If multiple secure biometric methods are available, the system will decide which one to use.

In this case, you will be prompted to enable the biometric unlock feature when setting up ExpressKeys for the first time. You can also enable it in the app settings by following these steps:

1. In the app, tap .
2. Toggle Unlock with Biometric Unlock on.
3. Enter your vault password and tap Enable Biometric Unlock.

ExpressKeys will then require you to use biometrics to unlock the app to continue using it.

Use biometrics

Once biometrics are enabled within the ExpressKeys app, you will be prompted to use biometric authentication to unlock ExpressKeys when you launch the app.

Note: If you tap Cancel in the biometric authentication prompt, you will be returned to the ExpressKeys login screen. To restart biometric authentication, tap the biometric icon next to the vault password field.

If autofill is enabled, you can also use biometrics to unlock ExpressKeys when filling out a login on an app or a website:

1. Go to the login page.
2. Tap the email, username, or password field.
3. Use one of these methods:
   • Tap Unlock to View Logins. Authenticate with biometrics, then tap the appropriate login. If you are already logged into ExpressKeys, tap View Logins instead.
   • If Show suggested items when locked is enabled, tap the suggested login, then authenticate with biometrics.
4. ExpressKeys will automatically fill the relevant login fields.

Disable biometrics

1. In the app, tap .
2. Toggle Unlock with Biometric Unlock off.
3. Tap Yes to confirm. The biometric unlock feature will now be turned off.

Need help? Contact our Support Team for immediate assistance.

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How to use biometrics in ExpressKeys for iOS

Enable biometrics

You will be prompted to enable the biometric unlock feature when setting up ExpressKeys for the first time.

You can also enable biometric authentication in the app settings by following these steps:

1. In the app, tap .
2. Toggle Unlock with Face ID or Unlock with Touch ID on.
3. Enter your vault password and tap Enable Face ID or Enable Touch ID.

Use biometrics

Once you enable biometrics in the ExpressKeys app, you will be prompted to use Face ID or Touch ID every time you need to unlock it.

If the biometric authentication fails, you will receive a pop-up giving you the option to retry biometric authentication or Cancel. if you choose to cancel, you will be asked to enter your vault password instead.

If you tap Cancel by mistake or biometric authentication does not start, you will see the screen to log into the app with your vault password. You can tap the biometric icon next to the vault password field to manually trigger biometric authentication.

You can also use biometrics to unlock ExpressKeys when filling out a login on an app or a website:

1. Go to the login screen or page.
2. Tap the email, username, or password field.
3. A prompt will appear at the bottom of the screen asking if you would like to sign in using your password saved in ExpressKeys. Tap Fill Password.
4. ExpressKeys will open and attempt to verify your identity using Face ID or Touch ID.
5. Once verified, ExpressKeys will automatically fill in your username and password on the login page.

Disable biometrics

1. On the app, tap .
2. Toggle Unlock with Face ID or Unlock with Touch ID off.
3. In the pop-up, tap Yes to confirm.

Need help? Contact our Support Team for immediate assistance.

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