What is a bot?

A bot (from the word “robot”) is a software program that performs automated tasks on the internet.

How does a bot work?

While bots have certain legitimate uses, like crawling and indexing the Web to make search engines more efficient, they can also be used for malicious purposes. Evil bots can take over computers, deploy malware attacks, and compromise user data.

“Bot” has more recently become a term for low-level artificial intelligence programs that communicate with users over chat channels like Facebook Messenger. While still fairly primitive at the moment, experts speculate chat bots could become a common feature in eCommerce and customer service, among other industries.

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