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Certain older versions of the ExpressVPN app used on devices with older operating systems may be unable to connect to the VPN starting in July 2019.

By acting now, you can ensure continued use of the VPN.


See instructions for:

Windows
Mac
Android


Windows

First, you need to find out which version of Windows you are using. To do so, open the command line and type winver

If the version number you see is less than 6.1, follow the instructions for Windows XP or Vista.

If it is 6.1 or higher, follow the instructions for Windows 7, 8, or 10.

Sign in to the ExpressVPN website and copy your activation code.

Copy your ExpressVPN activation code.

Launch the ExpressVPN app.

From the main screen, click Options.

Click on "Options".

Click Activate.

Click to activate the ExpressVPN app.

Enter your activation code.

Enter your activation code.

Click Next and Ok.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Sign in to the ExpressVPN website and click Set Up ExpressVPN.

ExpressVPN setup page with Set Up ExpressVPN button highlighted.Download and update to the latest version of the ExpressVPN app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Mac

To find out which version of macOS you’re using, click the Apple icon and select About This Mac. Your OS version number will be displayed “Version:”

Sign in to the ExpressVPN website and copy your activation code.expressvpn your activation code

Launch the ExpressVPN app.

From the main screen, click Options.

Click on "Options".

Click Activate.

Click to activate the ExpressVPN app.

Enter your activation code.

Enter your activation code.

Click Next and Ok.

Your ExpressVPN app is ready to use again.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Sign in to the ExpressVPN website and click Download for Mac.

ExpressVPN setup screen with Download for Mac button highlighted.

Download and update to ExpressVPN for Mac Version 5.1.0.

Important: ExpressVPN recommends updating to macOS 10.10 or newer and then getting the latest ExpressVPN app version.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Sign in to the ExpressVPN website and click Download for Mac.

ExpressVPN setup screen with Download for Mac button highlighted.

Download and update to the latest version of the ExpressVPN app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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Android

If you’re using Android 4 (Ice Cream Sandwich), download the Android APK. You may need to first enable APK installs on your Android device.

Important: Do not download the ExpressVPN APK from any third-party source as those files have likely been tampered with. If you need guidance on downloading the ExpressVPN APK, contact Support.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Sign in to the ExpressVPN website and tap Set Up ExpressVPN.
ExpressVPN setup page with Set Up ExpressVPN button highlighted.
Download and update to the latest version of the ExpressVPN app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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