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Поговорить со специалистомThis guide will show how to resolve the following error message in your connection log:
ERROR: Error while VPN connection is established: [RasDialException] The network connection between your computer and the VPN server could not be established because the remote server is not responding. This is typically caused by a pre-shared key problem
To resolve the issues, follow the steps corresponding to your connection method.
I am connecting to the VPN using
The ExpressVPN app
Change your VPN protocol to Automatic.
Need help? Contact the ExpressVPN Support Team for immediate assistance.
ExpressVPN Manual configuration
- Check you have entered the correct pre-shared key: 12345678.
- Check you have entered the manual configuration credentials correctly. To find the credentials:
- Sign in to your ExpressVPN account.
- On the right, you will see the manual configuration username and password. Copy and paste them for the VPN setup.
Need help? Contact the ExpressVPN Support Team for immediate assistance.