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This guide will show how to resolve the following error message in your connection log:
ERROR: Error while VPN connection is established: [RasDialException] The network connection between your computer and the VPN server could not be established because the remote server is not responding. This is typically caused by a pre-shared key problem
To resolve the issues, follow the steps corresponding to your connection method.
I am connecting to the VPN using
The ExpressVPN app
Change your VPN protocol to Automatic.
ExpressVPN Manual configuration
- Check you have entered the correct pre-shared key: 12345678.
- Check you have entered the manual configuration credentials correctly. To find the credentials: