Need connection help?
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Need connection help?
Talk to a humanMajor events in China often affect VPN connectivity there. Our engineers are working around the clock to keep you connected.
This page has the latest tips for staying connected. Please check back here for updates if you need help later.
1. Make sure you are using the latest versions of the ExpressVPN apps
- ExpressVPN for Windows
- ExpressVPN for Mac
- ExpressVPN for Android: Google Play Store or APK installer file
- ExpressVPN for iOS: iOS App Store (you may need to change your App Store country to get the latest version of ExpressVPN for iOS)
- ExpressVPN for Linux
- ExpressVPN for Routers
2. Make sure the protocol in your ExpressVPN app is set to Automatic
- Open the ExpressVPN app
- Click the menu
- Open Options or Preferences
- Select Protocol
- Select Automatic
Router users: See below for instructions on setting the protocol to “Automatic” on your ExpressVPN router app
3. Wait for your app to complete its connection request
At times, connecting may take longer than usual. Please let your app finish a connection attempt before retrying, only doing so after your app indicates that it is unable to connect.
4. Try connecting to one of the recommended locations
Your ExpressVPN app keeps an updated list of server locations that are recommended for you. Users in China should select one of these locations for the best connection.
To find a recommended location, open the location picker (…) and tap the Recommended tab.
If you need help connecting, please contact Support on live chat or by email.
5. Please keep checking this page
We will continue to update this page with the latest guidance, including new recommended server locations.
If you need further assistance, please contact the ExpressVPN Support Team.
Protocol selection in the ExpressVPN router app:
Make sure the protocol in your ExpressVPN router app is set to Automatic
- Connect to your ExpressVPN router (via Wi-Fi or cable)
- Go to https://expressvpnrouter.com/ and log in
- In the VPN tab of the router dashboard, click VPN Options
- Under VPN Protocol, select Automatic