Update as of 01:23 GMT / 09:23 GMT+8, November 23, 2022

The ExpressVPN team is currently working to address a decline in VPN connectivity affecting users in China. As we are updating our systems to address it, it remains important that you follow all the troubleshooting steps detailed below to restore your VPN connection.

For the latest updates on the issue and recommendations for restoring your VPN connection, please keep visiting this page. For immediate assistance, contact the ExpressVPN Support,

How to troubleshoot your connection in China

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1. Use the latest versions of the ExpressVPN apps
2. Set the protocol in your ExpressVPN app to Automatic
3. Wait for your app to complete its connection request
4. Try connecting to these locations in the following order
5. Bookmark and keep checking this page

1. Use the latest versions of the ExpressVPN apps

Keeping your app up to date is critical to getting connected. Follow these links to download the newest versions for your operating system:

Windows

Update to the latest version of ExpressVPN for Windows. (After you open your updated app, please wait a minute before trying to connect the first time.)

Mac

Update to the latest version of ExpressVPN for Mac. (After you open your updated app, please wait a minute before trying to connect the first time.)

Android

Please follow these steps to install and use the latest version of ExpressVPN for Android:

  1. Download the latest version of the APK installer file directly to your Android device.
  2. Install ExpressVPN from the APK file. (There is no need to delete or uninstall the existing ExpressVPN app.)
  3. After you open your updated app, please wait a minute before trying to connect the first time.
iOS

Update to the latest version of ExpressVPN for iOS. (After you open your updated app, please wait a minute before trying to connect the first time.)

If you do not see “Update” as an option, try the following methods:

Linux

Update to the latest version of ExpressVPN for Linux. (After the update, please wait a minute before trying to connect the first time.)

For further guidance, see our instructions on how to set up and use the ExpressVPN app for Linux or contact the ExpressVPN Support Team.

Router

Update to the latest version of ExpressVPN for routers. (After you open your updated app, please wait a minute before trying to connect the first time.)

For further guidance, see our instructions on how to upgrade your router firmware or contact the ExpressVPN Support Team.

2. Set the protocol in your ExpressVPN app to Automatic

Follow these steps to change the VPN protocol on your device:


Windows

Options Protocol Automatic (recommended)

Mac

Preferences Protocol Automatic (recommended)

Android

Settings  VPN protocol Automatic (recommended)

iOS

Options Settings VPN Protocol Automatic (recommended)

Linux
In the terminal, type:

expressvpn preferences set preferred_protocol auto


Router

ExpressVPN router dashboard VPN Preferences Automatic (recommended)

3. Wait for your app to complete its connection request

At times, connecting may take longer than usual. Please let your app finish a connection attempt before retrying, only doing so after your app indicates that it is unable to connect.

4. Try connecting to these locations in the following order

Pick for Me
Japan - Yokohama
USA - Los Angeles - 5 
UK - Wembley
USA - Santa Monica
Singapore - Marina Bay
France - Alsace

We recommend that you start with Pick for Me for the best chance of connecting, if you do not need a particular location. Then, continue with the other locations in order. For best results, we suggest retrying the locations on this list before trying anything not listed here.

5. Bookmark and keep checking this page

We will continue to update this page with the latest guidance, including new recommended server locations.

If you need further assistance, please contact the ExpressVPN Support Team.

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