Update as of 05:30 GMT / 13:30 GMT+8, January 7, 2021
We have updated our systems to address the new escalation in blocks in China and are continuing to closely monitor the situation. As always, it remains important that you use the latest versions of the ExpressVPN apps and connect to the server locations recommended on this page.
This page will always be updated with the latest advice on staying connected, so please check back here if you encounter any issues.
How to troubleshoot your connection in China
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1. Use the latest versions of the ExpressVPN apps
2. Set the protocol in your ExpressVPN app to Automatic
3. Wait for your app to complete its connection request
4. Try connecting to these locations
5. Bookmark and keep checking this page
1. Use the latest versions of the ExpressVPN apps
Keeping your app up to date is critical to getting connected. Follow these links to download the newest versions for your operating system:
Update to the latest version of ExpressVPN for Windows. (After you open your updated app, please wait a minute before trying to connect the first time.)
Update to the latest version of ExpressVPN for macOS. (After you open your updated app, please wait a minute before trying to connect the first time.)
Please follow these steps to install and use the latest version of ExpressVPN for Android, which may help improve connection reliability.
- Download the latest APK installer file directly to your Android device.
- Install ExpressVPN from the APK file. (There is no need to delete or uninstall the existing ExpressVPN app.)
- After you open your updated app, please wait a minute before trying to connect the first time.
Update to the latest version of ExpressVPN for iOS. (After you open your updated app, please wait a minute before trying to connect the first time.)
If you do not see Update as an option:
- Go to the Updates tab to refresh the list of updates by pulling down and releasing.
- If you still do not see ExpressVPN in the list of updates, you may need to switch App Stores by using the Apple ID that you used to first download ExpressVPN.
Update to the latest version of ExpressVPN for Linux for your specific distribution. (After the update, please wait a minute before trying to connect the first time.)
For further guidance, see our instructions on how to set up and use the ExpressVPN app for Linux or contact the ExpressVPN Support Team.
Download and install the latest version of ExpressVPN for your specific router model. (After you open your updated app, please wait a minute before trying to connect the first time.)
For further guidance, see our instructions on how to upgrade your router firmware or contact the ExpressVPN Support Team.
2. Set the protocol in your ExpressVPN app to Automatic
Follow these steps to change the VPN protocol on your device:
Windows
Mac
Android
iOS
Linux
In the terminal, type:
expressvpn preferences set preferred_protocol auto
Router
3. Wait for your app to complete its connection request
At times, connecting may take longer than usual. Please let your app finish a connection attempt before retrying, only doing so after your app indicates that it is unable to connect.
4. Try connecting to these locations
Hong Kong - 4
Japan - Yokohama
USA - Los Angeles - 5
Singapore - Marina Bay
UK - Wembley
USA - Santa Monica
If you can’t connect to these server locations on your first attempt, we recommend trying to connect to them again rather than trying locations not listed here.
5. Bookmark and keep checking this page
We will continue to update this page with the latest guidance, including new recommended server locations.
If you need further assistance, please contact the ExpressVPN Support Team.