Update as of 07:10 GMT / 15:10 GMT+8, October 18, 2019
We are aware of a new escalation in blocks in China that is impacting VPN connectivity, and our engineering team is working around the clock to respond.

For best results, please try connecting to the server locations recommended on this page.

We will be updating this page with the latest advice on staying connected, so if you are unable to connect at the moment, please check here regularly for updates.

How to troubleshoot your connection in China

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1. Use the latest versions of the ExpressVPN apps
2. Set the protocol in your ExpressVPN app to Automatic
3. Wait for your app to complete its connection request
4. Try connecting to these locations
5. Bookmark and keep checking this page

1. Use the latest versions of the ExpressVPN apps

Keeping your app up to date is critical to getting connected. Follow these links to download the newest versions of:

Windows

Update to ExpressVPN for Windows Version 7.5.1.

Note: Certain antivirus programs may issue warnings as this new app update has yet to be white-listed. You may disregard these warnings.

Mac

Update to ExpressVPN for Mac Version 7.5.0.

Android

Please follow these steps to install and use the new version of ExpressVPN for Android, which may help improve connection reliability.

  1. Ensure that you have enabled APK installs on your Android device.
  2. Download the APK installer file directly to your Android device: ExpressVPN for Android 7.7.0.
  3. Install ExpressVPN from the APK file. (There is no need to delete or uninstall the existing ExpressVPN app.)
iOS

Find the ExpressVPN app on the iOS App Store and tap Update. If you do not see Update as an option:

Note: On iOS, do not switch away from the app while it is trying to connect.

Linux
Router

2. Set the protocol in your ExpressVPN app to Automatic

Follow these steps to change the protocol on your device:


Windows

Options Protocols Automatic (recommended)

Mac

Options Protocols Automatic (recommended)

Android

Options VPN Protocol Automatic

iOS

Options VPN Protocol Automatic

Linux
In the terminal, type:

expressvpn preferences set preferred_protocol auto


Router

ExpressVPN router dashboard VPN Options VPN Protocol Automatic

3. Wait for your app to complete its connection request

At times, connecting may take longer than usual. Please let your app finish a connection attempt before retrying, only doing so after your app indicates that it is unable to connect.

4. Try connecting to these locations

Hong Kong - 4
Japan - Tokyo - 3
Singapore - Marina Bay
USA - Los Angeles - 5

If you can’t connect to these server locations on your first attempt, we recommend trying to connect to them again rather than trying locations not listed here.

5. Bookmark and keep checking this page

We will continue to update this page with the latest guidance, including new recommended server locations.

If you need further assistance, please contact the ExpressVPN Support Team.

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