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This troubleshooting guide is for iOS customers who:

Currently, the ExpressVPN iOS app does not allow account upgrades and renewals within the app.

Free Trial users

ExpressVPN iOS free trial expired.

  1. Go to the ExpressVPN order page
  2. Enter the same email address used when creating an account for your iOS app
  3. Complete payment
  4. Open the iOS app

Active subscription users

ExpressVPN iOS subscription expired.

  1. Go to your ExpressVPN subscriptions page
  2. Tap Renew Now
  3. Complete payment
  4. Open the iOS app

Expired subscription users

  1. Go to the ExpressVPN order page
  2. Proceed with payment
  3. Open the iOS app
  4. Open the Options menu (≡) then tap Sign out, then sign back in.
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