How to change or retrieve your ExpressVPN email address

This guide will show you how to both change and retrieve your ExpressVPN account email address. You can only change your registered email address on the ExpressVPN website.

Change email

When you purchase an ExpressVPN account, you will submit an email address that will be used to access your account (except iOS users, who can purchase an ExpressVPN account via the App Store).

To change your registered ExpressVPN account email address:

1. Go to Account & Billing.
   1. If prompted, enter your email address and select Send Code.
   2. Enter the verification code that is sent to your email, then select Continue.
2. Next to Email address, select Update.
3. Fill in the following fields:
   • New email address
   • Confirm new email address
   • Password
4. Once you have filled in the fields, select Send Verification Code. A 6-digit verification code will be sent to your new email address. The email will be titled, “Request to update ExpressVPN email address”.
5. Enter the 6-digit verification code from the email, then select Confirm Change.
6. If successful, you will see a message that reads, “Email updated successfully”.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

Back to top

Retrieve email

If you forgot the email address associated with your ExpressVPN account or want to change the email address, contact the ExpressVPN Support Team to confirm your email address or file an email change request.

Prior to contacting the ExpressVPN Support Team, have your account information and payment details ready for verification.

Back to top