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Talk to a HumanOccasionally, when you try to activate your ExpressVPN account, you may see one of these messages:
Sorry, we ran into an error trying to configure your account on this computerorUnable to verify activation code
Please try these troubleshooting steps to activate your ExpressVPN account. You can also contact the ExpressVPN Support Team for immediate assistance.
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Troubleshooting steps for Windows
Troubleshooting steps for Mac
Troubleshooting steps for Linux
Troubleshooting steps for Android
Troubleshooting steps for iOS
Troubleshooting steps for ExpressVPN app for routers
Troubleshooting steps for Windows
Please perform these steps and check whether you can activate the app after each step:
- Make sure you have the correct date and time set on your computer.
- Disable your antivirus and firewall before activating the app, including Windows Defender.
- Add ExpressVPN to your list of firewall or antivirus exceptions.
- Sign in to your ExpressVPN account, go to Set Up ExpressVPN, and download the latest version of the ExpressVPN app.
- Make sure you copy and paste your activation code instead of manually typing it.
- Restart your computer and then try activating the account again.
If the problem persists, do the following:
- Go to Control Panel > Network and Internet > Network and Sharing Center > Change Adapter Settings. You may also you can copy and paste the following into your file explorer address bar:
Control Panel\Network and Internet\Network and Sharing Center - Right-click on the active network connection and click Properties.
- In the Networking tab, select Internet Protocol Version 4 (TCP/IPv4) and click Properties.
- Select the option that says Obtain DNS server address automatically.
- Click OK and OK.
- Try activating your ExpressVPN account again.
For any further issues, contact the ExpressVPN Support Team for immediate assistance.
Troubleshooting steps for Mac
First, please make sure you have the correct date and time set on your computer. Try to activate the app after your computer’s settings are correct.
Sign in to your ExpressVPN account, go to Set Up ExpressVPN, and download the latest version of the ExpressVPN app.
If that does not work:
- Open a Terminal console (Applications > Utilities > Terminal).
- Run the following command (copy and paste from sudo to ExpressVPN/):
sudo chown [username] ~/Library/Application\ Support/com.expressvpn.ExpressVPN/where [username] is your username on the Mac. - When prompted for your admin/sudo password, enter your login password to the computer (you won’t see anything while typing, but it’s there).
- When the command is executed with no errors, close the Terminal.
- Start ExpressVPN and try again to activate the account.
For any further issues, contact the ExpressVPN Support Team for immediate assistance.
Troubleshooting steps for Linux
Please perform the following steps first, checking that you can activate the app after each action:
- Make sure you have the correct date and time set on your computer.
- Disable your antivirus and firewall before activating the app.
- Add ExpressVPN to your list of firewall or antivirus exceptions.
- Sign in to your ExpressVPN account, go to Set Up ExpressVPN, and download the latest version of the ExpressVPN app.
- Make sure you copy and paste your activation code instead of manually typing it.
- Restart your computer and then try again to activate the account.
For any further issues, contact the ExpressVPN Support Team for immediate assistance.
Troubleshooting steps for Android
To resolve this issue on Android, uninstall ExpressVPN.
To uninstall ExpressVPN, tap and hold the ExpressVPN icon on the home screen, then drag it to the Uninstall icon or tap Uninstall.
You will see an uninstall confirmation message. Tap OK to remove the app from your device.
Restart your Android device.
Install the latest version of ExpressVPN according to these instructions. If you cannot download the ExpressVPN app, try the manual setup instructions.
For any further issues, contact the ExpressVPN Support Team for immediate assistance.
Troubleshooting steps for iOS
If you have installed and activated the ExpressVPN app but can’t connect:
If you have installed but cannot activate the ExpressVPN app:
First, make sure you are properly connected to your Wi-Fi.
Then, go to Settings.
Tap on Wi-Fi.
Tap (your Wi-Fi network) to change the settings.
Delete the contents in the DNS server field, then enter one of the following DNS server addresses.
First, try entering Google’s DNS address (8.8.8.8 or 8.8.4.4).
If Google DNS is blocked for you, try Neustar DNS Advantage (156.154.70.1 or 156.154.71.1) or Level 3 DNS (4.2.2.1, 4.2.2.2, 4.2.2.3, 4.2.2.4, 209.244.0.3, or 209.244.0.4).
Need help? Contact the ExpressVPN Support Team for immediate assistance.
Troubleshooting steps for ExpressVPN app for routers
If you cannot activate your app after logging into www.expressvpnrouter.com and entering your activation code, please:
- Select ExpressVPN Help & Support in the left-side menu.
- Click the Reset to Factory Settings button.
- Click Reset to Factory Settings again to confirm the reset.
- Wait for the reboot to finish and then log in to the ExpressVPN app for routers site again.
- Enter your activation code then hit Activate.
For any further issues, contact the ExpressVPN Support Team for immediate assistance.