“Looks like you’re not connected”

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If you cannot access the dashboard of a router running ExpressVPN, you will see a message saying “Looks like you’re not connected.”

To access the dashboard, make sure you have:

1. Set up ExpressVPN on a compatible router:
   • Asus routers
   • Linksys routers
   • Netgear routers
2. Connected to the router properly:
   • Wi-Fi connection: Make sure you have selected the Wi-Fi network of the router running ExpressVPN and are not using a LAN cable.
   • LAN connection: Make sure you have properly connected the router and device using a LAN cable, and turned off the Wi-Fi.
3. Turned off any VPN connection (running via a VPN app or manual configuration) on your device.

If the issue persists, restart the router and try to access the dashboard again.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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