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The ExpressVPN logo is being refreshed across all app platforms. Besides the new logo, the user interface of the ExpressVPN router dashboard has not changed. The instructions still apply unless otherwise specified.

This guide will show you what to do if you’re unable to connect to your ExpressVPN router.

To properly access, your device needs to be connected to your ExpressVPN router. You can do this by

  • Connecting your device to your router with an Ethernet cable, or
  • Connecting your device to the router’s Wi-Fi network

Otherwise, you will see the below message in your web browser:

The ExpressVPN router dashboard when you're not connected to the router.

For instructions on how to set up your ExpressVPN router app, see one of the tutorials below:

If the router is still not responding, turn it off and wait for 30 seconds before turning it back on.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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