Update as of 07:00 GMT / 15:00 GMT+8, September 7, 2020

We have updated our recommended server locations, listed below.

It remains important that you use the latest versions of the ExpressVPN apps for more reliable connectivity.

As always, this page will have the latest advice on staying connected in the U.A.E., so please continue to check here for the latest advice on getting connected.

How to troubleshoot your connection in the U.A.E.

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1. Use the latest versions of the ExpressVPN apps
2. Set the protocol in your ExpressVPN app to Automatic
3. Try connecting to these locations
4. Bookmark and keep checking this page

1. Use the latest versions of the ExpressVPN apps

Keeping your app up to date is critical to getting connected. Follow these links to download the newest versions for your operating system:

Windows
Mac
Android

Please follow these steps to install and use the new version of ExpressVPN for Android, which may help improve connection reliability.

  1. Ensure that you have enabled APK installs on your Android device.
  2. Download the latest APK installer file directly to your Android device.
  3. Install ExpressVPN from the APK file. (There is no need to delete or uninstall the existing ExpressVPN app.)
  4. After you open your updated app, please wait a minute before trying to connect the first time.
iOS

Find the ExpressVPN app on the iOS App Store and tap Update.

If you do not see Update as an option:

2. Set the protocol in your ExpressVPN app to Automatic

Follow these steps to change the VPN protocol on your device:


Windows

Options Protocols Automatic (recommended)

Mac

Preferences Protocols Automatic (recommended)

Android

Options VPN Protocol Automatic

iOS

Settings VPN Protocol Automatic

3. Try connecting to these locations

UK - East London
UK - London
USA - New York
Germany - Frankfurt - 1

4. Bookmark and keep checking this page

We will continue to update this page with the latest guidance.

If you need further assistance, please contact the ExpressVPN Support Team.


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