Stuck and need some help?Talk to a Human
If you see the following error message in your connection log:
Sat Apr 16 16:04:54 2016 write TCPv4_CLIENT: Connection reset by peer (WSAECONNRESET) (code=10054)\r
Try changing your VPN protocol. VPN protocols are the methods by which your device connects to a VPN server. By default, ExpressVPN uses the UDP protocol, which may be blocked in some countries.
To switch to a different protocol, click on the ellipsis (…), then click Options.
In the Protocols tab, select the protocol you want to use, then click OK.
For optimal performance, please choose the protocols in the following order:
- OpenVPN TCP
Note: ExpressVPN does not recommend using PPTP unless absolutely necessary. PPTP offers only minimal security.