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If you see the following error message in your connection log:

Sat Apr 16 16:04:54 2016 write TCPv4_CLIENT: Connection reset by peer (WSAECONNRESET) (code=10054)\r

Try changing your VPN protocol. VPN protocols are the methods by which your device connects to a VPN server.  By default, ExpressVPN uses the UDP protocol, which may be blocked in some countries.

To switch to a different protocol, click on the ellipsis (…), then click Options.

access the options

In the Protocols tab, select the protocol you want to use, then click OK.

change your vpn protocol

For optimal performance, please choose the protocols in the following order:

  1. OpenVPN TCP
  2. L2TP
  3. PPTP
Note: PPTP and L2TP/IPsec provide weak security benefits and should only be used for anonymization or for changing locations.

Note: ExpressVPN does not recommend using PPTP unless absolutely necessary. PPTP offers only minimal security.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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