What to do if you’re stuck on the “Downloading files…” screen

To use our apps and configurations, please sign up for an ExpressVPN account first.

If you are using ExpressVPN for Windows version 4.x and stuck on the “Downloading files…” screen, follow these steps to resolve the issue.

screenshot of stuck "downloading files" screen

Right-click on ExpressVPN in the system tray and select Quit ExpressVPN.

quit-app

You can also quit ExpressVPN by hitting Ctrl + Alt + Delete, clicking Task Manager, selecting ExpressVPN, then clicking End task.

Next, launch ExpressVPN and connect to a server location.

connect

If the problem persists, please uninstall and reinstall ExpressVPN.

Note: If you need to download the .exe file again, please see here for how to download the ExpressVPN app.

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