Contact the ExpressVPN support team if you're stuck.
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If you are using ExpressVPN for Windows version 4.x and stuck on the “Downloading files…” screen, follow these steps to resolve the issue.

screenshot of stuck "downloading files" screen

Right-click on ExpressVPN in the system tray and select Quit ExpressVPN.

quit-app

You can also quit ExpressVPN by hitting Ctrl + Alt + Delete, clicking Task Manager, selecting ExpressVPN, then clicking End task.

Next, launch ExpressVPN and connect to a server location.

connect

If the problem persists, please uninstall and reinstall ExpressVPN.

Note: If you need to download the .exe file again, please see here for how to download the ExpressVPN app.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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