App takes too long to disconnect

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This guide will show you what to do if the ExpressVPN app on your device is:

• Taking too long to disconnect
• Stuck on “disconnecting”

After each step, check if the issue is fixed. If the issue is fixed, you can skip the rest of the steps.

1. Download the latest version of ExpressVPN

Check whether you are using the latest version of the ExpressVPN app. If not, download the latest app version for your device.

Set up your ExpressVPN app:

• Setup instructions for Windows
• Setup instructions for Mac
• Setup instructions for iOS
• Setup instructions for Android

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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2. Change your VPN protocol

VPN protocols are the methods by which your device connects to a VPN server. For the best experience, ExpressVPN recommends using the Automatic protocol option. This is selected by default and automatically picks the protocol most appropriate for your network.

If you have issues disconnecting from the VPN, try changing your VPN protocol in the following order (if available):

1. Lightway – TCP
2. Lightway – UDP
3. OpenVPN – TCP
4. OpenVPN – UDP
5. IKEv2
6. L2TP/IPsec

How to change the protocol for the…

• ExpressVPN Windows app
• ExpressVPN Mac app
• ExpressVPN Android app
• ExpressVPN iOS app

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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3. Restart your device

1. Restart your device.
2. Launch the ExpressVPN app.
3. Try connecting and disconnecting to see if the issue is resolved.

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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4. Reinstall the ExpressVPN app

1. Uninstall your app.
2. Install and set up your ExpressVPN app:
   • Setup instructions for Windows
   • Setup instructions for Mac
   • Setup instructions for iOS
   • Setup instructions for Android

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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5. Contact the ExpressVPN Support Team

If you have tried all the steps above but your internet speed is still slow, contact the ExpressVPN Support Team for immediate assistance.

You can also submit your diagnostic information, which may reveal the cause of your issue, through the ExpressVPN app. The ExpressVPN Support Team will contact you after receiving your information.

Windows or Mac

Android

iOS

Need help? Contact the ExpressVPN Support Team for immediate assistance.

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